General Manager

American Seating Company • Grand Rapids, MI

23h

About The Position

The General Manager is responsible for achieving targeted objectives for safety, quality, schedule, and cost using lean manufacturing concepts and leadership principles. The role enhances operational efficiency, streamlines workflows, and drives positive change across the organization. The General Manager directly supervises the operations team and works with department heads, project managers, and frontline staff to improve processes and meet service-level standards. The role also leads HR development efforts and helps manage operational risks, security practices, workplace safety, and legal processes.

Requirements

• Bachelor’s degree or equivalent; two years of work experience may substitute for one year of education. Experience used for education equivalency cannot also count toward the work experience qualification.
• Eight years of leadership or management experience, including four years in operations and two years of production supervision experience.
• Proficiency in data analysis, process mapping, and root cause analysis.
• Excellent verbal and written communication skills.
• Proven ability to lead cross-functional teams and drive change.
• Creative problem-solving ability and a results-oriented mindset.
• Availability to work extended hours, including evenings, nights, and weekends.
• Ability to apply coaching, team-building, and leadership skills.
• Ability to meet production deadlines and respond to changes to meet customer demands.

Nice To Haves

• Master’s degree in Operations Management, Engineering, or Business Administration.

Responsibilities

• Evaluate current business systems, identify bottlenecks, and assess opportunities for improvement.
• Identify and deploy customer cost-saving initiatives through established processes, and achieve budget and operating income goals.
• Analyze data, metrics, and performance indicators to inform business decisions.
• Lead process transformation initiatives, ensuring smooth transitions and stakeholder buy-in.
• Work with department heads, project managers, and frontline staff to drive process enhancements.
• Directly supervise the operations team to ensure service-level standards are met.
• Lead HR development through appropriate training, development, and succession planning.
• Recognize and manage operational risks and security practices; implement best practices and provide a safe work environment.
• Support legal processes and enable legal dispute resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager