General Manager

Bagel Brands • Bloomington, MN

20d • $21 - $40 • Onsite

About The Position

At Caribou Coffee, our purpose is to create day-making experiences that spark a chain reaction of GOOD! We focus on TEAM, GUEST, and BUSINESS. As a General Manager, you are responsible for the financial performance of the store, fostering strong team engagement and a healthy culture by setting clear expectations and holding team members accountable. You will also lead the business performance, operations, and execution of the Caribou ‘Bou Truck mobile unit, ensuring it is fully staffed and operationally ready. Success in this role means maximizing sales and traffic growth, inspiring your team, and embodying Caribou’s core values.

Requirements

• A minimum of 1-2 years of restaurant, retail, or guest service management experience and/or combined experience and education.
• Must be 18 years of age or older.
• Have reliable transportation.
• Ability to work full-time (47 hours per week).
• The GM Role often entails overview hours including early mornings, evenings, weekends and holidays.
• Willingness to learn new systems and tools as they are introduced to support the business.
• Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love (Caribou’s Core Values).
• Build trust through transparent communication and consistent follow-through.
• Display resilience and composure, maintaining focus and perspective in dynamic environments.
• Act as a change leader, embracing growth and fostering adaptability in the team.
• Provide a store environment that sets equitable standards for people development and goal achievement.
• Supports General Manager (GM) peers through partnership and collaboration.
• Provides and receives feedback with positive intent, demonstrating empathy, professionalism, and a commitment to growth.
• Handling challenging situations and confidential information with empathy and consistency.
• Take ownership of difficult conversations by seeking to understand team members and providing resolutions in a timely manner.
• Bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodation.
• Reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours.

Nice To Haves

• ServSafe certification or ability to receive a certificate within 90 days of employment
• Experience with sales building, Profit & Loss (P&L) statements, recruitment, and training.
• Keen aptitude for store systems including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc.
• Valid driver’s license.
• High school diploma or GED equivalent.

Responsibilities

• Ensure the store is fully staffed for upcoming shifts, including timely and effective schedule writing, bench planning, and development.
• Develop creative team member engagement strategies and foster a culture of continuous internal growth and development.
• Build and maintain a high-performing team through goal and standard setting, accountability, inspiration, and consistency.
• Oversee the execution and team training completion of role-based training programs, promotional window training, and all other onboarding and training initiatives.
• Provide ongoing coaching, feedback, and recognition to team members to support their development, enhance performance, and foster a positive work environment.
• Model and uphold company policies, practices, and standards, ensuring a safe and supportive environment.
• Use assigned Caribou systems and tools appropriately and in a timely manner.
• Lead by example to inspire and empower team members to deliver outstanding guest experiences.
• Facilitate the timely resolution of employee/customer relations, supply chain management, and asset management issues.
• Drive strategies to consistently improve guest satisfaction, speed of service, and loyalty.
• Take ownership and lead with passion to drive store performance, inspiring the team to drive sales, profitability, and operational excellence.
• Commit to regular and adaptable scheduling, including inventory management, admin, promotional window sets, and holidays.
• Manage supply chain processes and asset management for timely replenishment, accurate stock levels, and efficient resource allocation.
• Utilize financial planning knowledge to manage store budgets.
• Manage the Operating Statement and other financial inputs to analyze trends and make adjustments.
• Ensure cash flow growth through appropriate and ethical fiscal responsibility.
• Create energy, enthusiasm, and focus on meeting and exceeding sales goals.
• Support the delivery of operational excellence to drive in-store sales initiatives.
• Manage inventory and waste to ensure operational efficiency and minimize loss.
• Maintain rigorous standards in food safety, sanitation, and health protocols.
• Lead the business performance, operations, and execution of the Caribou ‘Bou Truck mobile unit.
• Fully staff the mobile unit, execute onboarding and training, and provide coaching for the ‘Bou Truck team.
• Take ownership of ‘Bou Truck performance, manage operating statements, analyze financial trends, control expenses, manage inventory and waste, and drive sales and profitability.
• Maintain rigorous standards in food safety, sanitation, supply chain management, asset management, and scheduling compliance for ‘Bou Truck operations.
• Oversee mobile operations including power management and water/waste management.
• Coordinate product ordering through neighboring coffeehouses and manage perishable storage guidelines.
• Oversee event cash handling, Square POS setup, local mobile food unit permits, pre-trip vehicle inspections, and maintenance schedules.
• Drive guest satisfaction, speed of service, and brand loyalty at mobile ‘Bou Truck events.

Benefits

• Equal Opportunity Employer to all applicants for employment
• Prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws.
• Commitment to equal employment opportunity regardless of race, color, ancestry, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, citizenship, marital status, disability, Veteran status, or any other characteristic protected under applicable federal, state, or local law.
• If you have a disability or special need that requires accommodation, please let us know.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED