General Manager

Bass Pro Shops•Anchorage, AK

About The Position

The General Manager is responsible for the day-to-day management of store operations and merchandising, ensuring financial efficiency, inventory control, customer service, proper merchandise presentation, and Associate morale. The role directly supervises the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager, and Promotions Manager, and indirectly supervises all other Store Managers. The General Manager opens and closes the Store and carries out supervisory responsibilities in accordance with Company policies and applicable laws. The General Manager supports world-class customer service and a productive, team-oriented workplace; manages staffing, hiring, training, performance reviews, scheduling, coaching, and motivation; and works to meet or exceed Company financial plans. The role controls Company assets and financial efficiency through audits and cash management, maintains Corporate merchandising directives and marketing strategies, executes sales and payroll plans, and keeps the facility clean, organized, and safe. The General Manager resolves customer and Associate issues and helps customers make buying decisions through needs assessment, product recommendations, and promotion of programs including CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

At least 5 years of experience in high-volume, big-box retail management.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and read and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from Managers, Associates, customers, and the public.
Ability to conduct meetings and presentations for large groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with co-workers, Associates, customers, and Corporate Staff.
Demonstrated use of a team-based management approach.

Nice To Haves

Multi-store experience.

Responsibilities

Directly supervise the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager, and Promotions Manager, and indirectly supervise all other Managers in the Store.
Open and close the Store.
Ensure the Store is staffed with service-oriented Associates; participate in interviewing and selection, coordinate training, and participate in New Hire orientation.
Prepare or approve performance appraisals, recommend merit or promotional increases, approve weekly work schedules, and coach and motivate Associates.
Promote positive customer relations and a productive, team-oriented work environment, supporting a strong commitment to world-class customer service.
Meet or exceed Company financial plans.
Control Company assets and financial efficiency by auditing reports, journals, physical inventory, and procedures; monitor and control cash management; and control the Store operating account.
Maintain merchandising directives from the Corporate Office and Marketing and Advertising strategies in the Store.
Execute Company sales and payroll plans.
Maintain a clean, organized, and safe environment and facility for Associates and customers.
Resolve customer and Associate issues.
Carry out supervisory responsibilities, including interviewing, hiring, training, planning, assigning and directing work, evaluating performance, rewarding and disciplining Associates, addressing complaints, and resolving problems.
Assist customers in making buying decisions by identifying and evaluating needs, making product recommendations, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.