General Manager(03503) - 144 Glen St

Domino's Franchise•Glens Falls, NY

About The Position

The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The manager sets an example for the crew, follows all policies and procedures, and expects the same from team members. The role also involves staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, marketing, customer service, attendance, and profitability. On-the-job orientation and training are provided. General store duties include operating equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning equipment and the facility. The position requires communication with customers and coworkers, basic arithmetic and monetary-change skills, and the ability to enter orders using a keyboard or touchscreen. The work can involve standing for most tasks, walking short distances, paperwork while seated, lifting and carrying supplies, pushing or pulling trays on dollies, occasional climbing, and frequent bending, reaching, and hand use. Team members may work in cramped spaces and encounter temperature changes, food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts. The posting also describes delivery duties and their associated driving, navigation, and physical requirements, including carrying products and navigating stairs.

Requirements

Ability to exercise judgment, perform basic math, and multitask.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers in person and by telephone.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately; ability to use hands continuously for job tasks.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to meet attendance and punctuality expectations and have transportation to and from work.
For delivery duties described in the posting: valid driver's license with a safe driving record meeting company standards; access to an insured vehicle usable for delivery; navigation skills to read maps and locate addresses; and ability to navigate adverse terrain and multi-story buildings while carrying products.
Ability to meet the described physical demands, including standing, walking, lifting and carrying supplies up to 50 pounds, pushing or pulling trays, climbing, bending, crouching, reaching, and frequent hand use.

Responsibilities

Oversee all activities during the shift, including cost, inventory, and cash controls and customer relations.
Set an example for the crew and follow company policies and procedures while ensuring the crew does the same.
Manage staffing, paperwork, food management, and work schedules.
Maintain store image, cleanliness, and operating standards.
Provide great customer service and support attendance and punctuality expectations.
Contribute to marketing and store profitability.
Operate equipment, stock ingredients and supplies, prepare products, and receive and process telephone orders as needed.
Take inventory, complete associated paperwork, and clean equipment and the facility.
Enter and process customer orders using a computer keyboard or touchscreen.
For delivery duties described in the posting: deliver products by car to customers, deliver flyers and door hangers, and navigate delivery locations.