General Manager - Hospitality & Business Operator
About The Position
The General Manager leads a Sauna House location — building a high-performing team, delivering an exceptional guest experience, and driving a safe, profitable, well-maintained business. You'll serve as the face of Sauna House in your local community, leading through ownership, accountability, coaching, and operational excellence. Sauna House is a modern Nordic spa built around the simple idea that people feel better when they have space to slow down. We’re building a group of thoughtful, reliable, and welcoming individuals who care about creating a great experience for others. If you’re drawn to hospitality, wellness, and real-world connection, you’ll feel at home with us. Are you a daymaker? Do you find joy in connecting and relating to people through exceptional service? Are you passionate about bathhouse culture? We’d love to know you.
Requirements
- 3+ years of leadership experience in hospitality, retail, fitness, wellness, restaurant, or another customer-focused environment
- Demonstrated success leading, coaching, and developing teams
- Experience managing financial performance and operating metrics
- Ownership mindset with a hospitality-first mentality — humble, adaptable, and confident
- Strong emotional intelligence, communication skills, and sound business judgment
- Proven ability to solve problems, make timely decisions, and lead through change
Nice To Haves
- Passionate about bathhouse culture
Responsibilities
- Build, hire, coach, and develop a high-performing team — setting every member up to deliver top-tier hospitality
- Own scheduling, performance reviews, and HR matters with fairness and consistency
- Act as chief culture officer, driving team alignment with Sauna House mission and values
- Ensure every guest receives an exceptional, personalized hospitality experience
- Practice servant leadership — step into any role, including the floor, to protect the guest experience during high demand
- Monitor guest feedback and online reviews, coach the team on hospitality behaviors
- Maintain a safe, “opening day” clean and well-maintained facility at all times
- Oversee preventative maintenance, vendors, and inventory management
- Ensure operational standards, safety, and company policies are consistently followed
- Own the location's P&L — driving top-line revenue while managing labor and controllable expenses
- Monitor KPIs daily, forecast staffing needs, and lead weekly financial reviews with ownership and the franchisor
- Drive membership acquisition and retention through operational excellence and community engagement
- Serve as the primary liaison between your location, franchisees, and corporate leadership
- Collaborate with peers, execute company initiatives, and champion new programs
- Build relationships with local businesses and community partners
- Lead local marketing and outreach efforts that drive brand awareness and guest traffic
Benefits
- Employee discounts
- Flexible schedule
- 3 weeks Paid Time Off
- Paid Sick Days
- Free Bathhouse Visits
- Discounts on Sauna House products
- Reimbursements for visiting bathhouses around the world!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
