General Manager

MCR • SeaTac, WA

1d • $100,000 - $120,000 • Onsite

About The Position

The General Manager leads hotel operations at the Residence Inn Seattle Sea-Tac Airport, with the core mission of ensuring cleanliness and friendly service and keeping every room online every day and night. The General Manager ensures that managers and team members carry out their daily responsibilities and checklists, and maintains the hotel’s operational, service, quality, safety, and financial processes.

The role includes conducting daily walks of guest rooms and public spaces; verifying room inspections and cleanliness; onboarding and training team members; overseeing daily summary, night audit, shift handover, and reporting processes; and ensuring brand standards and quality assurance requirements are met. The General Manager also oversees safety inspections, preventative maintenance, work schedules, coaching and development, time-clock reviews, purchasing, invoices, and inventory.

The position requires a positive, service-oriented leader who can communicate clearly, follow procedures, make timely decisions, resolve concerns, work under pressure, and handle financial information and basic arithmetic. A varied schedule may include evenings, nights, weekends, and holidays. Physical duties include standing for extended periods, operating office equipment, moving around the hotel, and lifting and transporting supplies weighing up to 25 pounds. Travel may be required.

Requirements

• Must be at least 18 years of age.
• Must have a positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to evaluate alternatives and make decisions quickly and accurately.
• Ability to work in stressful, high-pressure situations while maintaining composure and objectivity.
• Effective listening, clarification, and conflict-resolution skills when addressing concerns raised by co-workers and guests.
• Ability to understand financial information and data and perform basic arithmetic.
• Attention to detail and ability to meet deadlines.
• Proficiency with Windows operating systems and company-approved spreadsheet and word-processing software.
• Ability to communicate information and ideas clearly and lead team members in providing friendly guest service.
• Valid driver's license required.
• Basic market knowledge.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays based on hotel needs.
• Ability to read, write, understand, and communicate effectively in English, including interpreting safety rules, operating and maintenance instructions, procedures, business records, and statistical reports; writing routine business communications and reports; and speaking effectively before groups.
• Ability to stand or remain stationary for 3–4 hours at a time; operate computers and office machinery; perform data entry and 10-key tasks; handle objects, tools, and controls; bend, stoop, crouch, and move throughout the hotel; lift and transport supplies up to 25 pounds; and inspect details at close and long range.

Nice To Haves

• Bachelor’s or associate degree preferred.
• Previous supervisory experience preferred.
• Progressive experience in hospitality, hotels, restaurants, or the service industry preferred, including experience in Rooms and Food & Beverage departments.

Responsibilities

• Ensure the hotel provides clean, friendly service and that every room is online every day and night.
• Ensure managers and team members complete their daily responsibilities and operational checklists.
• Conduct daily walks of guest rooms and public spaces; check service, cleanliness, and mechanical equipment, and verify that rooms are inspected daily.
• Onboard new team members and ensure the onboarding checklist is followed.
• Ensure daily summary and night audit processes are completed according to policy.
• Start and complete shift handover reports on each shift; sign off on and upload required daily reports.
• Oversee compliance with MCR-approved brand standards and quality assurance expectations; conduct brand self-audits and make necessary corrections based on regional audits.
• Require team members to follow uniform and name-tag standards and greet guests with a smile.
• Ensure fire and life safety inspections are current and deficiencies are corrected.
• Confirm preventative maintenance tasks are completed and visually check their quality and consistency.
• Monitor adherence to established work schedules and arrange department shift coverage as required, including for line-level call-outs.
• Build a learning culture, ensure staff have required role expertise, communicate growth opportunities, and provide ongoing candid, positive feedback.
• Review previous-day team-member time-clock punches according to policy.
• Ensure purchases follow the purchase-order process and invoices are submitted through the approved accounts-payable system and processed or accrued in the proper period.
• Keep approved storage areas clean and follow the inventory program.
• Lead team members in providing friendly, guest-focused service and resolving guest concerns.
• Maintain clear, honest, and professional communication and support teamwork across the hotel.
• Meet hotel standards for cleanliness, product consistency, quality, and guest satisfaction.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed