General Manager - The Retreat on Charleston Peak

Lark Hospitality Career Site•Mt Charleston, NV

19d•Onsite

About The Position

The General Manager leads The Retreat on Charleston Peak, a distinctive mountain property near Las Vegas with hotel, Food & Beverage, wedding, and special-event operations. The role owns the property’s overall business performance and guest experience, combining hands-on operational leadership with financial accountability. The General Manager is expected to develop ideas and take initiative while receiving support from Lark Hotels. The position oversees hotel operations, Food & Beverage, events, staffing, budgeting, marketing initiatives, capital planning, and relationships with ownership, Lark leadership, community partners, and business accounts. It also involves developing department leaders and associates, maintaining operating controls, ensuring safety and compliance, and protecting the long-term value of the property. This is an active, on-property role with a schedule that may include evenings, weekends, and holidays as business needs require.

Requirements

Significant hotel leadership experience and a strong understanding of full-service hospitality operations.
Knowledge of profit-and-loss statements and disciplined expense management.
Meaningful Food & Beverage and events experience.
Ability to move between budget discussions, kitchen operations, and guest interactions.
Ability to develop department heads and lead teams.
Ability to make difficult decisions and have challenging conversations while maintaining team respect.
Resourcefulness, resilience, organization, and comfort working in a changing operational environment.
Initiative to develop ideas and put them into action.
Strong communication, sound judgment, and professional integrity.
Ability to remain composed under pressure and oversee all aspects of hotel operations.
Ability to follow company safety standards and fulfill the essential functions of the position, with reasonable accommodations as applicable.
Legal authorization to work in the United States and completion of employment eligibility verification in accordance with federal requirements.
Flexibility to work evenings, weekends, and holidays when business needs require.

Responsibilities

Drive total property revenue across rooms, Food & Beverage, weddings, and special events.
Build and execute annual business plans, operating budgets, staffing strategies, marketing initiatives, and capital improvement plans.
Manage profitability by understanding financial results, controlling expenses and labor, and protecting the bottom line without compromising the guest experience.
Partner with Revenue Management and Sales & Marketing to identify opportunities, grow market share, and maximize revenue.
Build relationships with ownership, Lark leadership, community partners, and key business accounts.
Establish performance goals and hold the leadership team accountable for results.
Create and maintain an exceptional guest experience across hotel stays, restaurant visits, weddings, and events.
Maintain standards for cleanliness, maintenance, presentation, and service throughout the property.
Be visible and actively engaged in daily operations, and use guest feedback to identify improvements.
Recruit, develop, coach, and retain department leaders and associates.
Set clear expectations, provide feedback, recognize strong performance, and foster a culture of accountability and respect.
Partner with Human Resources on employment practices, documentation, and compliance with company policies.
Maintain controls over payroll, purchasing, inventory, cash handling, and operating expenses.
Oversee scheduling and labor management, accurate and timely payroll processing, employee status management, and required reporting.
Maintain a safe, clean, and well-operated property and comply with workplace safety and emergency procedures.
Lead the hotel's Safety Committee and ensure employees receive appropriate training.
Identify capital needs, prioritize preventive maintenance, and protect the property's long-term value.
Use technology, reporting, and operational data to improve efficiency and support decision-making.