General Manager

PFG | Performance Good Group • Indianapolis, IN

1d • $100,000 - $150,000

About The Position

The General Manager is responsible for the overall performance and profitability of the distribution center. The role oversees sales, merchandising, inventory control, warehouse operations, delivery, administrative support, and customer service, and may also manage external cash-and-carry operations. The General Manager develops and executes the annual budget, drives customer growth, and ensures operational excellence and compliance.

The role leads staff through hiring, training, guidance, performance standards, evaluations, goal-setting, coaching, and feedback. It works with sales personnel and customers to coordinate service levels and sales projections, and participates in product planning with the headquarters merchandising department. The position also ensures compliance with applicable state and federal requirements and performs other assigned duties while complying with company policies and standards.

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field.
• 5–7 years of related experience.
• Significant experience in warehouse management, logistics, or supply chain operations; leadership experience in these areas is highly valued.
• Strong leadership and team management abilities.
• Excellent organizational and problem-solving skills.
• Proficiency in warehouse management systems (WMS) and other relevant software.
• Knowledge of safety regulations and compliance standards.

Nice To Haves

• Certified Supply Chain Professional (CSCP).
• Certified in Production and Inventory Management (CPIM)-APICS.
• CDL license.

Responsibilities

• Manage staff, including hiring, training, guidance, performance standards, evaluations, goal-setting, coaching, and feedback.
• Oversee distribution center operations, including inventory control, warehouse, delivery, and administrative support; may manage external cash-and-carry operations.
• Achieve established distribution center goals and objectives.
• Maintain customer relations through adequate inventory, accurate and timely deliveries, and timely responses to customer service issues.
• Coordinate sales efforts with sales personnel, including meeting customers, providing appropriate service levels, and assisting with sales projections.
• Develop the distribution center’s annual budget, including projected departmental expenses and gross profit projections.
• Participate in product planning with the headquarters merchandising department.
• Ensure compliance with applicable state and federal regulations and requirements.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Competitive pay and benefits.
• Day 1 Health & Wellness Benefits.
• Employee Stock Purchase Plan.
• 401K Employer Matching.
• Education Assistance.
• Paid Time Off.
• Growth opportunities.
• Safe and inclusive working environment with a culture of rewards, recognition, and respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager