General Manager (55844)

Providence Hospitality Group•Missoula, MT

1d•Onsite

About The Position

The General Manager is responsible for directing and coordinating activities of the hotel to obtain optimum efficiency and economy of operations and maximize profits. The hotel general manager plays a pivotal role in guest satisfaction by ensuring high standards of service, addressing guest and associate concerns promptly, and constantly seeking ways to enhance their experience. This role involves overseeing all departments to ensure they work in harmony and productively. The hotel is looking forward to an expansion and up branding, a process that has just started and can be shepherded by the new GM. The hotel is proudly managed by Providence Hospitality Partners is based in Denver, Colorado, founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

Requirements

Bachelor's degree required
One to two years of previous General Manager experience at a hotel
Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
Demonstrated ability to balance department efficiency and service excellence
Willingness to assist employees in order to achieve departmental goals
Demonstrated strengths in teambuilding and leadership skills
Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing employee performance
Demonstrated ability to lead and motivate employees with confidence in work processes and goals
Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with employees at various levels across the company and guests
Demonstrated ability to work well with cross-functional groups
Ability to work independently, prioritize workload and deliver quality results on time while working on multiple projects simultaneously.

Responsibilities

Upholds and exceeds brand standards
Proudly represent Providence Hospitality Partners
Meets or exceeds budgeted revenue and profit goals
Creates a welcoming and productive environment for all associates
Plans, develops and implements organization policies and goals
Coordinates activities of departments within the hotel to ensure operational efficiency
Directs and coordinates promotion of hotel services to develop new markets, increase share of market, and obtain competitive position in industry
Analyzes department budget requests to identify areas in which reductions can be made and allocates operating budget
Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required
Directs preparation of directives to Regional Director of Operations outlining policies, programs, or operational changes that need to be implemented
Promotes hotel within local associations
Performs other related duties as assigned by management
Directly supervises employees within the department(s)
Indirectly supervises employees within the department(s)
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems