General Manager, The Hythe

Vail Resorts • Vail, CO

2d • Onsite

About The Position

The General Manager will have the rare career opportunity and expectation to lead a recently curated individual brand in the exclusive Vail market, within the Marriott family of brands, through aligned stakeholder vision including Vail Resorts, DiamondRock Hotels and Marriott International. This is a coveted position for an ambitious General Manager to drive a complex and competitive, semi-independent hotel in a sought after market. This journey will include leading The Hythe, Vail through direct oversight of all lodging, food and beverage and spa strategies and endeavors.

The General Manager is accountable for all aspects of the property including: day-to-day operations, oversight of all staff and staffing, customer satisfaction, property maintenance and appearance, IT related elements of property, alignment and follow up in all matters of Health and Safety, and meeting all internally and externally agreed-upon standards. This General Manager will be accountable for all operating costs, budgets, forecasts, strategic planning, and other KPIs. You will be accountable to demonstrating exceptional strategic leadership in both long-term and short-term planning and strategy development in order to deliver outstanding overall performance. This hire will be accountable for driving property room rate and occupancy strategies, ensuring successful balance of profit margins; in addition, the General Manager will have involvement in F&B concepts, and will drive successful restaurant concepts at appropriate costs. A strong understanding of P&L statements, balance sheets, and Capital planning and execution is mandatory.

We provide Epic Service by creating memorable experiences and emotional connections with the team and our guests. Success in this position is exhibited by strong financial performance, a well-maintained property, highly engaged employees and guest satisfaction at elevated standards of luxury. Accomplishment of required tasks as outlined will require end goals be met such as driving financial results, promoting positive cultural environment, seeking and acting towards constant improvements and financially ensure profitability.

In addition, Luxury Collection Brand Standards, loyalty rewards programs and luxury amenities are an integral part of hotel operations for both guests and employees - as such, applicants must be able to demonstrate fluency in operating a luxury level of service, in a highly seasonal resort setting. Luxury Collection Brand Standards and adherence to an established Experiential Blueprint will be critical expectations from the outset. Successful background required in the leadership and oversight of all aspects of full service hotel operations including robust food & beverage, rooms operations, property maintenance and third party consultancy management. Experience within the Marriott Brand as a General Manager is beneficial as is Home Owner Association/Liaison management. Of utmost importance is ability of General Manager to aid in all of the above through the productive alignment and management of critical stakeholders inclusive of hotel ownership group, Management Company, franchised brand, homeowners and employees.

Requirements

• Bachelor’s Degree – Required
• 12-15 years lodging and hospitality experience required, with specific experience luxury and brand environments as well as in growing and developing senior leaders. Previous Hotel, Assistant General Manager or General Manager experience highly advised.
• Proven experience and passion for providing excellent service.
• Exemplary verbal and written communication skills in English required. Ability to read, comprehend and write complex correspondence and effectively communicate with guests and employees using diplomacy and tact required.
• Valid Colorado Driver License and ability to complete a Motor Vehicle Report on hire.
• Proficiency with Microsoft Office applications required – proficiency with property management software and property maintenance software preferred.

Nice To Haves

• Previous Hotel, Assistant General Manager or General Manager experience highly advised.
• Proficiency with property management software and property maintenance software preferred.
• Experience within the Marriott Brand as a General Manager is beneficial as is Home Owner Association/Liaison management.

Responsibilities

• Meet and exceed customer expectations as measured by Marriott Luxury Collection brand scoring metrics through proactive lodging, food and beverage, and group/conference management and relations
• Develop and execute property strategic plan along with departmental leaders
• Exhibit keen financial acumen, creating and managing departmental budgets, including forecasting, variances and top-tier revenue management
• Work closely with internal and third party Revenue Management, Reservations, and Group Sales teams to maximize revenue and occupancy, ensuring the hotel is consistently positioned as top 2-3 performing hotels in market
• Collaborate with other General Managers in-resort as well as cross-divisional resort leaders to resolve challenges and provide seamless Experiences of a Lifetime for guests
• Provide brand ambassadorship of Marriott culture and happenings to Vail Resorts community. Functional brand expertise expected
• Recruit, interview, hire, coach, and develop leaders. High level of accountability, communication and personnel management required in order to maintain only luxury-level talent
• Support guest recovery opportunities as necessary through both short term resolution and long term strategic action planning
• Strong connection to all staff expected with ability to balance administrative duties of office and willingness to assist in operations when necessary
• Complete processes as appropriate and act as a liaison with other company functions and departments, including but not limited to: Accounting/Finance, Human Resources, Payroll, Sales, Workers Comp, Revenue Management, Purchasing, Engineering, Conference Services, and Marketing. Provide leadership and support of highly centralized company culture.
• As the leader of the property, champion a diverse, inclusive and equitable (DEI) culture
• Additional duties as required

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager