General Manager-The Well

Rhapsody Property Management Services•Toronto, ON

About The Position

Come lead the team at The Well, Toronto’s largest master-planned downtown community! As General Manager at Rhapsody, you’ll put your outstanding leadership and savvy business skills to work at one of the most respected apartment companies in a management opportunity that offers real leadership, innovation and support. Our Leaders are seasoned professionals who are responsible for keeping a portfolio of residential communities in top-notch condition, building motivated and trustworthy teams who consistently deliver a notably higher level of service and maximizing the operating performance of our community. They are versed in financial and budget management to ensure their properties are functioning efficiently.

Requirements

High school diploma or equivalent required, bachelor’s degree preferred
7 + years of on-site property management experience
Proven experience in a leadership role managing a team in the Property Management industry.
2-3 years financial experience writing and maintaining budgets.
Experience in supervisory role, leading and developing teams.
Proficient in Yardi property management software or other similar property management software
Have a dedication to providing and modeling exceptional service.
Demonstrate capacity for collaboration, with ability to work cross-functionally in fast-paced, matrixed and ambiguous environment.
Be a self-motivated individual with a sense of urgency, a demonstrated work ethic and integrity.
Excellent time management and organizational skills, with the ability to prioritize and shift tasks quickly as well as to work independently.
Excellent interpersonal, communication and facilitation skills with the ability to influence leadership regarding proposed strategies.
Effective problem-solving skills, with the ability to adapt to changing needs.
Computer literate, including Microsoft Office Suite
General office, bookkeeping and sales skills
Excellent oral and written communication skills.

Responsibilities

Ensuring the smooth running of a portfolio of properties in a fast-paced, high-volume environment.
Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
Accountable for review and approval of all property purchasing with complete adherence to the expense budget.
Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.
Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.
Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs
Leading by example. Instilling, maintaining and modeling the Rhapsody mission to be the best national management company.
Maintain a positive living environment for community resident through prompt conflict resolution and consistent follow-up.
Work with leasing staff to ensure that leasing/marketing goals are being met, at high volume sites.
Work with Property Managers and Maintenance Supervisors to ensure timely preparation of rent ready apartments to fully meet the demand of the market.
Accountable for property risk management, safety standards and employee and resident liability.
Determine, implement and follow up on any corrective action plans for deficiencies found at properties.
Manage resident complaint escalations ensuring a positive resolution.