Concierge-Residences at the Well

Rhapsody Property Management Services•Toronto, ON

1d•Onsite

About The Position

Concierge-Residences at the Well is seeking a Concierge to provide exceptional service to all residents, prospective residents, guests, clients, and vendors. Concierge team members are the face of the property while promoting a sense of community. At Rhapsody, we value our team members and provide them with the training, support, and tools needed for success, along with exceptional career paths. We are looking for team-players who want to learn and advance in the industry. Rhapsody offers a total compensation and benefits package and is committed to diversity and equal opportunity.

Requirements

Completion of High School or general education degree (GED)
2+ years in an upscale customer service/concierge setting preferred.
Existing knowledge of neighborhood and community preferred.
Flexibility to work on a rotating schedule (evenings & weekends) is required.
A commitment to "Best in Class" Customer Service.
A professional demeanor with strong communication skills.
Ability to accurately listen, understand and respond to issues appropriately.
Ability to work and act independently using good judgment when assessing difficult situations.
Strong problem-solving skills.
Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines.
A demonstrated high degree of integrity, diplomacy

Responsibilities

Welcoming residents and guests, answering the Concierge phone line, managing after-hours package pickup, addressing resident inquiries and concerns, updating communication logs on the resident portal, and managing general security (e.g., loitering).
Providing information, resources, and a welcoming environment for residents, customers, vendors, and neighbors.
Maintaining sound knowledge of the community and surrounding area to answer questions with certainty.
Building strong relationships with current and future members of the resident community.
Maintaining positive relationships with residents to ensure open and effective communication.
Assisting with on- and off-site resident events and initiatives.
Providing marketing support through Social Media postings, Blogging, and Internet Presence.
Working as part of the site team to ensure sociable and pleasurable environments for events.
Providing general resident services such as carrying items to suites, calling taxis, and scheduling reservations and amenity reservations.
Ensuring the Community Amenities area has property inventory.
Monitoring and assisting with Amenity reservations and events.
Reviewing the Activity Log at the commencement of the shift.
Maintaining an appropriate level of confidentiality and discretion regarding residents.
Adhering to all property guidelines and standards of performance.
Maintaining the work area to an appropriate level of presentation.