Residences Concierge

Auberge Collection•Dallas, TX

2d•Onsite

About The Position

The Residences Concierge serves as the primary point of contact for homeowners, guests, and vendors within The Knox Private Residences, delivering seamless, secure, and highly personalized service. This role supports daily residential operations, anticipates needs, and ensures every interaction reflects the highest level of professionalism and discretion.

Requirements

Passionate about delivering exceptional service and luxury residential experiences
Previous experience in luxury hospitality, high-end residential, private club, or boutique hotel environments preferred
Strong communication, organization, and problem-solving skills
High level of professionalism, discretion, and emotional intelligence
Proficiency with property management systems (PMS) and service platforms
Flexible availability, including nights, weekends, and holidays

Responsibilities

Deliver personalized, anticipatory service aligned with brand standards
Serve as the primary contact for homeowners, guests, and vendors
Coordinate move-ins, deliveries, vendor access, and contractor scheduling
Monitor contractor activity and maintain accurate access and service logs
Coordinate in-residence services such as maintenance, repairs, and housekeeping
Manage resident, guest, and vendor access in partnership with Security
Oversee package handling, deliveries, and resident notifications
Support daily operations of residential areas and the Residences Lounge
Assist with resident events and lifestyle programming
Maintain accurate records, incident reports, and shift handovers
Collaborate with departments including Concierge, Valet, Engineering, Housekeeping, and Security
Support flexible coverage including evenings, weekends, holidays, and occasional overnight shifts