General Manager
About The Position
The General Manager is accountable for the comprehensive operations of an El Pollo Loco restaurant. The role leads initiatives to provide an exceptional and consistent experience for customers and team members, ensures compliance with company policies, procedures, and standards, and works to meet or exceed sales and profitability targets. The General Manager maintains appropriate staffing levels and supports the professional growth of the restaurant team so it can achieve operational objectives. This role manages, coaches, and recognizes team members; oversees restaurant opening and closing, setup, food preparation, and cleaning; and plans staffing and labor deployment in line with sales projections, labor models, and service requirements. The General Manager also supports workstation coverage, monitors guest service and speed-of-service goals, and oversees restaurant hiring and onboarding processes. A valid driver’s license and reliable vehicle for company business are required, as is Serve Safe Certification.
Requirements
- Must be at least 18 years old.
- Must be an El Pollo Loco Assistant Manager or have at least 3 years of management experience; restaurant experience is preferred.
- Must possess and maintain a valid driver’s license and a reliable vehicle that can be used for company business.
- Must obtain Serve Safe Certification.
Nice To Haves
- High school diploma or equivalent (GED) preferred.
- Management experience in a restaurant environment preferred.
Responsibilities
- Manage, coach, and recognize team member performance to support efficient restaurant operations.
- Execute opening and closing procedures and train the team on them, including restaurant setup, food preparation, and cleaning.
- Plan labor and workforce deployment and scheduling based on anticipated sales, labor models, and service requirements.
- Ensure appropriate coverage of restaurant workstations and provide backup coverage for team member breaks when needed.
- Maintain focus on guest service and speed of service, educate the team on operational efficiency metrics, and ensure compliance with standards.
- Schedule the workforce to meet service needs based on sales projections and labor-hour guidelines.
- Oversee restaurant hiring, including interviews, references, I-9 verification, and new-hire orientations.
- Perform other duties assigned by management to support restaurant operations.
Benefits
- Competitive pay and quarterly bonuses
- Free meals during shifts
- Employee discount on food
- Career growth potential and promotion from within
- Tuition reimbursement
- Medical, dental, and vision insurance
- Flexible Spending Account
- Paid vacation
- Paid sick time
- 401(k) plan with match and immediate vesting (must be at least 21 to participate)
- Employee Assistance Program
- Life insurance
- Legal insurance
- Long-term disability coverage
- Pet insurance
- Discounts on theme parks, movie tickets, sports events, hotels, and more
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
