General Manager - Pikes Peak

Aramark•Colorado Springs, CO

2d•Onsite

About The Position

As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client’s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day.

Requirements

5+ years of leadership experience in retail, hospitality, tourism, or multi unit operations; mountain or remote site experience strongly preferred.
Proven ability to lead through managers and large seasonal teams.
Strong financial acumen and experience managing multi million dollar budgets.
Exceptional interpersonal and client relationship skills.
Ability to operate effectively in a fast changing, weather impacted environment.
Experience with product sales strategies, retail optimization, and operational program implementation.

Nice To Haves

Bachelor’s degree in Hospitality, Business, Facilities, or related field

Responsibilities

Lead a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
Ensure seamless execution of guest services in a dynamic environment with extreme weather, seasonal fluctuations, and high visitation.
Serve as the primary onsite leader ensuring alignment with client priorities, contract requirements, and community expectations.
Maintain strong relationships with local stakeholders including City of Colorado Springs, tourism partners, and mountain operations teams.
Build, develop, and lead a diverse management team capable of operating in a remote, high altitude environment.
Champion a culture of safety, hospitality, and operational excellence.
Oversee budgeting, forecasting, labor planning, and financial controls for all Pikes Peak operations.
Interpret and execute concession contract requirements, identifying opportunities to improve service delivery and operational efficiency.
Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.