General Manager

GardaWorld•Raleigh, NC

5d•$110,000 - $120,000

About The Position

GardaWorld Security is seeking a hands-on, high-performing General Manager to drive growth, lead people, and strengthen client relationships across a multi-branch region. The role operates in a performance-driven, conservative business culture and balances tactical work with strategic leadership: approximately 70% of the time is spent on recruiting leaders, managing financials, and engaging clients, and 30% on strategic planning, forecasting, and team development. The General Manager is directly accountable for regional results and is expected to set a high standard for ethical leadership and operational excellence. The role is based in Raleigh, North Carolina, and requires travel up to 75% of the time, or as business needs require. Compensation is $110,000–$120,000 per year, plus a $500 monthly auto allowance. GardaWorld describes career growth opportunities and provides medical, dental, and vision insurance, a 401(k) with employer matching, paid time off, paid holidays, disability coverage, and life insurance options.

Requirements

Be authorized to work in the United States.
Have a bachelor's degree in business or a related field, or equivalent work experience.
Hold a valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
Have at least 10 years of progressive leadership experience, including a minimum of 5 years in contract security services.
Have proven experience in B2B sales and client relationship management.
Demonstrate a hands-on, results-driven approach and strong business acumen.
Have strategic problem-solving abilities and a process-oriented mindset.
Have excellent communication and relationship-building skills at all levels.
Demonstrate ethics, resilience, adaptability, integrity, and professionalism.
Be highly organized, self-motivated, and willing to engage across all aspects of the business.
Have leadership presence, cultural awareness, and the ability to navigate complex environments.
Be competitive, driven, and focused on both people and business outcomes.

Responsibilities

Drive year-over-year growth in regional revenue, profit dollars, and profit percentage.
Improve employee engagement scores across all branches in the assigned region.
Achieve at least 95% annual client retention by conducting regular in-person visits with key accounts, monthly or quarterly depending on account size and scope.
Personally recruit at least two new management or staff members in the region each year.
Mentor and develop at least two team members annually for internal promotion.
Lead personal sales efforts to win new accounts and contribute to at least 10% annual regional growth.
Become proficient in relevant company systems, including onboarding, scheduling, financial tools, and CRM platforms.
Ensure 100% compliance with GardaWorld Mandatory Requirements across the region.
Model GardaWorld Values and set the standard for ethical leadership and operational excellence.
Perform other duties as assigned.