General Manager

Stonebridge Hospitality Associates•Washington DC, DC

8h•Onsite

About The Position

The General Manager oversees hotel operations, including sales, marketing, and financial performance, ensuring departments meet company standards. The role manages physical assets, budgeting, guest satisfaction, and staff development while driving revenue and profitability. The General Manager collaborates with ownership and corporate teams to ensure compliance with company policies and standards. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Duties and responsibilities may change at any time, with or without notice.

Requirements

Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
3–5 years of experience as a General Manager or 5 years as an Assistant General Manager in a first-class hotel operation.
Strong knowledge of revenue management, financial analysis, and budgeting.
Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).
Excellent communication and leadership skills to manage staff, interact with guests, and work with ownership and corporate teams.
Strong problem-solving and decision-making abilities to address operational challenges.
Ability to recruit, train, and motivate associates to achieve revenue and guest satisfaction goals.
Organizational skills to manage multiple tasks and oversee all hotel departments.
Ability to sit, stand, and walk for extended periods and occasionally lift and carry objects up to 20 lbs.
Flexible schedule, including availability for evenings, weekends, and holidays based on operational needs.
Occasional travel may be required to attend meetings or corporate events.

Responsibilities

Supervise overall hotel operations, including sales, marketing, and financial performance.
Provide the Revenue Management Department with market analysis and forecasts to optimize occupancy and rates.
Ensure sales, front office, and reservations teams are trained in yield management procedures and rate structures.
Use franchise revenue management systems to achieve maximum revenue.
Assist in preparing the annual budget and forecasting changes in operating expenses and labor costs.
Adjust controllable expenses based on revenue forecasts to maintain profit margins and achieve monthly goals.
Administer cash handling, accounts payable, accounts receivable, payroll, and other financial transactions.
Train staff on guest service procedures and directly handle difficult guest service issues.
Manage guest satisfaction surveys and programs, ensuring issues are addressed and resolved promptly.
Recruit, select, and train staff to meet guest service and revenue goals.
Maintain the physical condition of the hotel, overseeing preventive maintenance and CAPEX projects.
Collaborate with ownership and corporate teams to ensure compliance with company policies and standards.