General Manager – AT&T Networks

CTDI•West Goshen Township, PA

6d•Onsite

About The Position

This key management position is responsible for account management, customer relations and operations facilitator. This will include managing and leading CTDI program management team. The General Manager will work directly with our customer in an effort to build and maintain a positive working relationship on behalf of the corporation as well as helping to develop new business opportunities for the branches.

Requirements

Excellent leadership ability.
Strong coaching and employee development skills and experience.
Strong interpersonal skills with the ability to motivate others.
Advanced customer interaction skills with the ability to communicate effectively.
Superior verbal and written communication skills.
Proven organizational and analytical skills.
Proactive problem solving ability.
Strong financial skills/background.
Results driven mentality.
10-15 years of proven Operations management experience required.
10+ years working in a high volume distribution, 3PL, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.
Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis.
United States (Required)
Must be 18 years of age

Nice To Haves

Previous experience managing multiple facilities preferred.

Responsibilities

Ensure that customer's service expectations are met, including achieving all CTDI service levels metrics and quality performance goals.
Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Accounting, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
Prepare various reports and analyses as required by the customer or CTDI internal organizations.
Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
Ensure compliance with all building security requirements set forth by CTDI and its customers.