General Manager

milk + honey•Culver City, CA

8d•Onsite

About The Position

milk + honey is seeking an experienced General Manager to lead its luxury spa location in Culver City, California. The role owns location performance, including revenue growth, profitability, operations, and employee engagement. The General Manager leads and develops the team, supports future leaders, and fosters an environment where guests and employees thrive. The role combines financial and operational leadership with luxury hospitality. The General Manager is responsible for the location's P&L, revenue targets, budgets, and profitability; develops strategies to grow sales, memberships, guest retention, and the business; and uses financial and operational KPIs to improve performance, manage expenses, and optimize service utilization. The position also leads managers and teams, supports hiring and workforce planning, champions guest experience and brand standards, and builds community relationships and local partnerships. milk + honey is a growing collection of award-winning day spas focused on relaxation, well-being, and exceptional experiences. Its stated values are kindness, connection, integrity, inclusiveness, and excellence. Compensation starts at $85,000 annually, with an opportunity for a performance-based bonus.

Requirements

Bachelor's degree or an equivalent combination of education and relevant professional experience.
At least 5 years of progressive management experience in luxury hospitality, spa, wellness, retail, or a comparable service-driven business.
Experience leading large teams, including coaching and developing managers, driving accountability, and improving employee performance.
Proven P&L management experience with accountability for revenue growth, operating budgets, labor costs, and profitability.
A track record of achieving measurable business results through strategic planning, operational improvements, and exceptional guest experiences.
Strong business acumen and analytical skills, with the ability to make sound decisions in a fast-paced, high-pressure environment.
Ability to foster an inclusive, high-performing culture that reflects milk + honey's values.
Guest-focused, hands-on leadership style with excellent communication and problem-solving abilities.
Entrepreneurial mindset and passion for delivering measurable business results.

Responsibilities

Own the location's P&L, revenue targets, budgets, and profitability.
Develop strategies to drive sales, memberships, guest retention, and business growth.
Analyze financial and operational KPIs to improve performance, manage expenses, and optimize service utilization.
Lead, coach, and develop managers and high-performing teams.
Foster a positive, inclusive culture built on accountability, engagement, and professional growth.
Partner with Talent Acquisition and People teams on hiring, workforce planning, employee relations, and retention.
Champion luxury hospitality standards and exceptional guest experiences.
Drive guest satisfaction, service quality, rebooking, and membership performance.
Maintain operational efficiency, brand standards, and compliance with company policies and applicable regulations.
Build local partnerships and community relationships throughout Culver City and Los Angeles.
Collaborate with Marketing to increase brand awareness, attract new guests, and drive revenue.