General Manager (38620)
About The Position
The General Manager should have excellent leadership skills and maintain exemplary communication with residents, property owners, and vendors alike. They should respond to inquiries or concerns in a prompt and courteous manner. The General Manager position will be responsible for maintaining the physical assets and enhancing the financial performance of the community, creating an attractive, welcoming, desirable and safe community that embraces all qualified applicants, leads a diverse staff, ensuring adequate training and professional growth opportunities for all personnel, as well as general property administration.
Requirements
- Minimum of 2-4 years experience on-site as Community Manager/Dual-Site Community Manager within Multifamily industry
- Proven background of team-first mindset for employees while creating positive engagement for residents.
- Experience in accounting and PMS systems is preferred.
- Past experience with elevators and midrise is a bonus.
- Lease-up experience is required for this role.
- Proven background within customer service including resident relations in the Multifamily industry.
- OneSite experience is required and Knock experience is preferred.
- Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
- Proven background managing annual budgets alongside Regional Property Manager along with focus on delinquency.
- Leadership background of building positive and supportive culture with cross functional teams and team members.
- Experience of demonstrating ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
- Competence in Microsoft Suite and Property Management Software strongly preferred.
- Proven results of working with cross functional teams including Maintenance/ Service and other Community Managers or Directors
Nice To Haves
- Past experience with elevators and midrise is a bonus.
- Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
Responsibilities
- Assists Future residents with finding the perfect apartment to call home
- Provide a positive and genuine experience to all current and future residents
- Using strategic consultative selling skills to achieve 100% Community Occupancy
- Use high level communication skills when dealing with current and future resident
- Work to build site team using open communication and strong culture of unity while providing clear leadership and accountability
- Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
- Manage annual budgets alongside Regional Property Manager
- Approves all Residential Lease Contracts and Vendor related contracts
- Expert in using marketing techniques and social media to promote community and its events
- Strong ability to mediate and assess current and future resident feedback
- Assists with resident retention activities through customer service focused initiatives.
- Scheduling and following up with progress of maintenance work orders, future move ins, capital projects and all aspects of the community.
- Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Comply with expectations as demonstrated in the Employee Handbook.
- Ability to work weekends and evenings as needed
- Participate in training to comply with new or existing Fair Housing laws.
- Present self in a neat, clean, and professional manner in the workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
