General Manager

Triple Shift Entertainment • Tucson, AZ

17d • Onsite

About The Position

At Triple Shift Entertainment, the General Manager plays a crucial role in upholding the company's core values of Spirit, Courage, Respect, Own It, and Excellence. This position is responsible for ensuring continuous fun and operational success within the venue. The General Manager directs, coordinates, and implements all venue activities, focusing on maintaining company assets, ensuring high-quality customer service, and strict safety compliance, all while adhering to company HR guidelines.

Requirements

• Previous experience as a General Manager required.
• Ability to take direction, be receptive to employee inquiries, and foster a team environment.
• Ability to understand and meet standards for health, safety, and excellence.
• Willingness to work varied hours/days, nights, weekends, and holidays, in various weather conditions, as needed.
• Ability to remain alert and focused in a noisy and fast-paced environment.
• Ability to work effectively with venue staff.
• Detail-oriented and thorough.
• Superior time management and the ability to prioritize tasks.

Responsibilities

• Review financial statements, sales, or other performance data to measure productivity and goal achievement, identifying areas for improvement.
• Prepare staff work schedules and assign specific duties.
• Implement departmental policies, goals, objectives, and procedures as directed.
• Hire and train staff with an emphasis on excellence.
• Perform personnel functions including selection, training, and performance evaluation.
• Handle disciplinary actions, up to and including terminations, in partnership with HR.
• Run staff meetings.
• Work late nights and weekends to observe optimum lane turnover, staff productivity, and enhance customer service and awareness.
• Resolve customer complaints in a timely and professional manner.
• Ensure the proper use of the center's security system.
• Direct and implement all center operations to increase revenue and lower costs.
• Complete and review all inventory reports.
• Process invoices.
• Develop and increase community relationships.
• Accept other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed