General Manager - Hot Springs

Super Star Car Wash•Murrieta, CA

16h•Onsite

About The Position

Super Star Car Wash is seeking a driven, dynamic leader with management experience and a passion for inspiring teams. This hands-on leadership role is suited to someone who thrives working outdoors, develops teams, builds and runs a strong business, maintains consistent standards throughout the car wash, and delivers an exceptional customer and team experience. The Manager in Training program provides hands-on experience in all aspects of car wash operations. The successful candidate will learn the business from the ground up, take on increasing responsibility, master day-to-day management, and work toward leading the overall success and profitability of a Super Star Car Wash location as General Manager. The role oversees car wash operations, safety, equipment maintenance, inventory, sales and membership growth, team development, customer experience, and financial performance. The position is primarily outdoors in a fast-paced environment with exposure to varying weather and moderate-to-high noise levels. The role requires prolonged standing and walking, manual tasks, equipment operation, and stamina throughout the shift.

Requirements

At least 3 years of management experience.
High school diploma or GED.
Experience leading and developing a team in a high-sales environment.
Excellent communication, problem-solving, and organizational skills.
Must be at least 18 years old.
Hands-on, results-driven mindset with a commitment to excellence.
Ability to successfully pass a pre-employment, post-offer criminal background check.
Ability to transfer to other locations within the designated district.
Ability to perform the listed duties with or without reasonable accommodation.

Nice To Haves

Car wash, retail, or hospitality experience.
Strong background in sales and customer service, particularly with membership-based models.

Responsibilities

Oversee day-to-day car wash operations to ensure smooth and efficient service.
Lead a clean, safe, welcoming, and engaging environment for customers and staff.
Monitor equipment maintenance and inventory levels to support continuous operation.
Implement standard operating procedures to maximize efficiency and service quality.
Implement, execute, and coach company safety practices and procedures.
Stay current on business objectives, including opportunities and successes, and lead and implement change.
Develop and execute strategies to increase membership sales and customer retention.
Train and motivate staff to promote and sell memberships effectively.
Prepare the team to implement local marketing initiatives and promotional campaigns that drive customer traffic and membership sign-ups.
Analyze sales data and customer feedback to identify growth opportunities and adjust strategies.
Foster a positive and collaborative work culture.
Recruit, hire, train, coach, and retain a high-performing team focused on sales and customer service.
Communicate regularly with the team and support employees' development into other company positions.
Manage employee scheduling, payroll, one-on-ones, and performance evaluations.
Ensure a consistently high level of customer satisfaction.
Handle customer inquiries, complaints, and feedback promptly and professionally.
Develop and maintain customer relationships to support loyalty and repeat business.
Manage the location's budget, including revenue, expenses, and profit margins.
Track key performance indicators and adjust strategies to meet business objectives.
Prepare and present regular performance reports to management.
Complete related tasks as needed and perform other duties as assigned.