General Manager, The Code Hotel

AvantStay•Austin, TX

3d•$85,000 - $95,000•Hybrid

About The Position

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. SUMMARY We are seeking a Hotel General Manager who will provide leadership and management for all operational personnel in market to ensure a world-class guest experience. You will oversee all day-to-day operational activities related to our AvantStay properties in the designated area, working cross-functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are consistently met and exceeded. The Hotel General Manager will also work closely with HOA representatives and collaborate with on-site food and beverage partners to deliver an elevated and cohesive guest experience. This position will focus on ensuring 100% guest readiness and satisfaction by directly managing personnel and ensuring contractors complete their work in a manner consistent with the high standards of the AvantStay brand. A majority of the work will be performed on-site at one of our flagship multi-unit properties, with additional travel to various sites within the designated area as needed.

Requirements

5+ years experience in hotel management, including F&B, front desk, and vendor relations experience
Local relationships within hospitality and boutique services preferred
Bachelor’s degree in business, hospitality, or other related field
Ability to work with urgency and under high pressure situations.
“Guest First” attitude towards hospitality including an insatiable need to create great experiences
Broad range of technology experience including different property management systems
Excellent communication skills - ability to communicate with a broad range of stakeholders
Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping
Capable of quickly learning new software systems
Must be willing to work a flexible schedule including holidays, weekends, and some evenings
Experience in real estate, hospitality and/or tech is a plus.

Responsibilities

Building out full concierge, value-added services, activations, and partnerships functions in this market. Developing local partnerships that will be an asset to our hospitality operations in market.
Working closely with contractor relationships, including F&B
Directly supervising and managing market staff, including hiring, training, coaching, evaluating performance, and delegating tasks to field operations personnel.
Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay.
Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction.
Partnering with HOA representatives to ensure alignment on property standards, community guidelines, and guest experiences within communal spaces.
Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.
Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing WiFi issues.
Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations.
Being part of rotating “On Call” after hours for market support.