Hau Tree Restaurant General Manager (Salary)

Mauna Kea Resorts•Waimea, HI

1d•Onsite

About The Position

The General Manager is responsible for ensuring that all products served, service levels, conduct, and maintenance of the operation meet or exceed the standards of the food and beverage operations. This role is responsible for overall guest satisfaction, scheduling, and labor cost. The General Manager must be knowledgeable in all menu items, including beverages, wine, and other drinks offered at the restaurant. They will consistently review the restaurant's profit and loss statements, focusing on achieving the set budget, and apply marketing promotions to boost monthly revenue. Additionally, the General Manager will create Standard Operating Procedures (SOPs) for additional standards necessary to improve the operation.

Requirements

Minimum 4 year college degree or 6 years related experience.
Dept. of Health TB clearance.
Skills to effectively supervise and manage the department and meet goals.
Must be pleasant, friendly and smiling.
Ability to multi-task.
Proficient in the use of a computer and with the resort’s word, spreadsheet and other required software.
Proficient in the use of telephone.
Proficient in the use of various office equipment including but not limited to calculators, photocopiers and facsimile machines.
Proficient in the use of company’s point of sale system.
Proficient in the use of restaurant equipment, i.e. coffee maker, cart, espresso machine, wine key, etc.
Able to prioritize and organize workload to ensure deadlines are met.
Able to manage stressful and challenging situations.
Able to stand, walk, bend, reach during most of shift.
Able to sit at a desk to do administrative duties.
Able to communicate verbally and in writing to employees, managers and guests.
Able to communicate on the phone.
Able to write memos, procedures and policies.

Nice To Haves

Liquor Commission Manager’s Card preferred, or acquired within 30 days after hire.

Responsibilities

Responsible for ensuring that all products served, service levels, conduct and maintenance of the operation meet or exceed the standards of the food and beverage operations.
Responsible for the overall guest satisfaction, scheduling and labor cost.
Knowledgeable in all menu items including beverages, wine and other drinks offered at specific restaurants.
Consistently review the restaurants profit and loss and focus on achieving set budget.
Apply marketing promotions in the restaurant to boost monthly revenue.
Create SOPs for additional standards necessary to improve the operation.
Assist the Assistant Director of Food & Beverage in overseeing the hotel beverage program including but not limited to: cost control, design, implementation and inventory.
Drive department GSS scores in the attributes of Service, Overall Satisfaction and Food Quality to meet company established goals.
Assist in preparing annual operating and CIP budget for Food and Beverage.
Establish restaurant procedures and standard of operation.
Manage restaurant following company policies, procedures and terms and conditions of the CBA.
Review reservations, floor plan, and seating charts prior to service.
Greet guests, assist in seating, and servicing when needed.
Ensure that special requests and VIP’s are serviced properly.
Ensure county regulations and hotel policies on serving alcoholic beverages are followed.
Hire, train, supervise, evaluate, counsel and discipline staff.
Responsible for the work schedule and daily labor cost and other operating expense for the restaurant.
Check daily labor report to ensure staff levels are within the set budget.
Review, approve and verify department payroll.
Prepare required payroll reports.
Prepare storeroom requisitions.
Insure all supplies, equipment and linen are available for operation of the restaurant.
Make recommendations to menu or beverage items to remain competitive in the community.
Regularly gather ideas for marketing promotion in the restaurant and set one in place each month.
Respond and resolve guest or employee concerns in a timely manner.
Ensure safety training and standards are maintained.
Perform other related duties as assigned or required.
Conduct regular department meetings.
Attend resort management meetings.
Maintain department bulletin boards.
Assist restaurant staff with service when needed.
Relieve in other food and beverage positions as needed.