General Manager

Panera Bread • Creve Coeur, MO

3d • Onsite

About The Position

The General Manager leads a high-performing team and oversees the operations and success of a Panera bakery-cafe. The role takes ownership of staffing, scheduling, team and career development, performance management, training, and succession planning. The General Manager hires and onboards team members, builds managers’ expertise in people processes and Panera’s Guiding Values & Behaviors, and motivates and develops the full team.

The General Manager ensures the bakery-cafe meets its goals, operational and quality standards, and guest-service expectations. The role implements company strategies and initiatives, builds loyal guest relationships, ensures compliance with company policies and applicable regulations, and maintains a healthy, safe workplace. The General Manager is also responsible for the bakery-cafe’s costs and inventory and helps foster a culture of warmth, belonging, growth, and trust.

Requirements

• Minimum age of 18.
• ServSafe certification or ability to achieve it.
• Proven ability to drive positive results through strong business acumen.
• Proven ability to run effective shifts and direct, motivate, coach, and develop others in a fast-paced environment.
• Flexible availability, including nights and weekends.
• Ability to lift, carry, push, or pull objects weighing 25 pounds.
• Ability to stand and walk for up to 6 hours.
• Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.
• Ability to demonstrate Panera’s Guiding Values and Behaviors, including taking initiative, working as a team, learning and growing together, finding solutions, celebrating success, and seeing the best in others.
• Any job offer is conditional upon the results of a background check.

Nice To Haves

• 3 or more years of restaurant General Manager experience.

Responsibilities

• Lead bakery-cafe operations, including staffing plans, scheduling, people development, career development, performance management, training, and succession planning.
• Hire, onboard, train, motivate, engage, inspire, and celebrate team members.
• Manage team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
• Develop managers in people processes and Panera’s Guiding Values & Behaviors.
• Follow operational procedures and execute company strategies and initiatives.
• Ensure guests are delighted by the quality of food, service, and staff.
• Build relationships that support long-term guest loyalty.
• Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
• Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
• Manage the bakery-cafe’s overall costs and inventory.
• Help build a culture of warmth, belonging, growth, and trust.

Benefits

• Competitive pay and eligibility for quarterly bonuses.
• Free on-shift meals and unlimited fountain beverages.
• Paid vacation, sick time, and holidays.
• Medical, dental, vision, life, and pet insurance.
• 401(k) with match available.
• Career advancement and leadership development opportunities.
• Tuition discounts.
• Perks and rewards for team members.
• Team member assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed