General Manager - Callville Bay Marina

Guest Services•Las Vegas, NV

16h•$92,000•Onsite

About The Position

The General Manager is responsible for all aspects of the marina’s daily operations and administrative management, including direct supervision of all non-exempt and marina professional staff. The General Manager oversees the National Park Service contract deliverables and water fluctuation while promoting the marina, thereby increasing profitability and ensuring that marina guests have a high-quality experience. The position is responsible for driving business strategies in lodging, rentals, food & beverage, retail, marketing, facilities, project management, and environmental compliance. The pay for this position starts at $92,000, depending on experience. Housing may be available for this position, depending on vacancy.

Requirements

Bachelor’s Degree preferred
First aid and CPR certification (Instructor preferred)
Ability to swim or willingness to wear a personal flotation device while on duty.
Experience analyzing financial reports.
Boating and/or marine related experience preferred.
Demonstrated talent for interacting with a wide variety of people.
Ability to effectively organize and coordinate multiple priorities.
Ability to learn and develop new skills.
Ability to problem solve.
Ability to maintain confidentiality.
Excellent interpersonal, administrative, telephone, and other communications skills.
Computer proficiency with the ability to utilize MS Word, Excel, and Outlook

Responsibilities

Leads overall property operations, overseeing daily execution, opening/closing procedures, and ensuring compliance with GSI policies, contract obligations and environmental standards.
Develops strategic and operational plans to support execution of division and company initiatives to achieve both operational excellence and business results
Supervises and schedules staff: Trains new employees; delegates assignments and monitors staff performance. Initiates and manages disciplinary action when appropriate.
Performs all new hire procedures, including required paperwork and Workday entries, and all weekly payroll procedures.
Manages through unusual events to keep the area operating to the Company’s standards.
Creates and implements preventive maintenance programs for infrastructure/equipment and enforces a comprehensive risk management program for managing boat/vessel scheduling, slip leasing and collections.
Serves as the point of contact for customer issues; responds to customer inquiries, resolves customer complaints.
Responds to customer inquiries and resolve customer grievances.
Reviews unit environments and key business indicators within the area to identify problems, concerns, and opportunities for improvement to provide coaching to the operations management team to act and achieve operational goals.
Ensure the cleanliness, safety, and overall condition of facilities, equipment, and grounds; verify all assets are maintained in proper working order.
Complete comprehensive incident reports as required and provide training to team members on proper documentation, fact gathering, and reporting procedures.
Monitor operations for safety, compliance, and quality control standards; promptly escalate and communicate any unusual events, incidents, or concerns to the Director of Operations and key stakeholders.
Verifies payments of invoices and billing accurately and resolves discrepancies when appropriate.
Makes change orders weekly; pays petty cash invoices weekly; monitors sales, resolves discrepancies, reviews and prepares daily sales reports, WOR, and end-of-the month sales reports and operating statements.
Manages the P&L statement and annual budgeting process.
Oversee stock, inventory control, and visual merchandising across F&B and retail operations to ensure accuracy, minimize shrink, and deliver a compelling guest experience; lead merchandising strategies that drive sales and optimize product placement and meet GSI standards.
Promotes the property through various marketing plans and promotions; develops and implements new guest program ideas to bring in additional revenue.