General Manager

Pizza Hut•Gray, TN

About The Position

The Pizza Hut Restaurant General Manager (RGM) reports to the District Manager and is responsible for driving the restaurant’s financial and operational performance by empowering and engaging the team. The RGM builds a culture aligned with Tasty Hut, LLC’s core values and promotes operational excellence. The role oversees restaurant staff and operations, develops team members and shift leaders, maintains customer service and brand standards, and manages inventory, forecasting, scheduling, restaurant finances, and facility upkeep. The RGM communicates company initiatives, supports team career development and performance management, and ensures compliance with company policies, laws, and health and safety requirements.

Requirements

ServSafe certification.
Completion of Lead On! Shift Leader training.
MSM Course 10.
Proficiency with Microsoft Office.
Completion of Lead On! General Manager training and computer basics.
Reliable transportation.
Ability to communicate and give feedback.
Valid driver’s license and car insurance.
Ability to adhere to General Manager schedule requirements, including peak hours.
Motor vehicle record check.

Responsibilities

Oversee all restaurant staff and operations with an entrepreneurial mindset.
Hire and train employees and build a bench of shift leaders and team members.
Promote a positive restaurant culture and employee experience aligned with Tasty Hut, LLC core values.
Maintain excellent customer service standards and follow Pizza Hut service principles.
Oversee and execute inventory, forecasting, and scheduling processes.
Ensure team members have the tools and knowledge needed to succeed.
Partner with the Field Marketing Manager and Director of Field Compliance to grow sales and engage with the community.
Develop a store team that achieves high customer satisfaction results.
Ensure the restaurant meets or exceeds Tasty Hut, LLC and Pizza Hut standards and processes, including food, restaurant and driver safety, CHAMPS, brand standards, FSSC, and CORE.
Work with the District Manager to maintain the facility and keep it in good repair.
Manage the restaurant’s profit and loss.
Evaluate and improve the restaurant’s operational and financial performance.
Communicate company initiatives and programs to restaurant teams.
Manage the restaurant team’s career development and performance management process (MSM).
Use Pizza Hut-provided tools, including Hutlink, Learning Zone, and Pizzapedia.
Execute Pizza Hut training materials and courses and follow up with store teams.
Comply with all laws and regulations.
Provide a safe work environment and maintain a clean, organized restaurant that meets health and safety regulations.
Demonstrate knowledge of the trade area.
Manage and maintain positive vendor relationships.
Act as a steward of the Pizza Hut brand.
Maintain the restaurant calendar.
Follow Tasty Hut, LLC’s handbook and policies.
Communicate and execute company initiatives by managing restaurant team performance.
Maintain a professional image and highly ethical conduct as a representative of Tasty Hut, LLC.
Exhibit Tasty Hut, LLC core values and work to fulfill its mission and vision.
Perform other duties as assigned.