General Manager

NOVO•Ravenna, OH

21d

About The Position

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. Lead and Grow with Us! NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners. With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country. Position Summary The General Manager is a key leadership role responsible for the overall performance of a NOVO facility. Reporting to the VP of Operations, this position drives operational excellence across production, safety, quality, maintenance, logistics, and financial performance. This is a high-impact role requiring strong leadership, business acumen, and the ability to deliver results in a fast-paced, production-driven environment. The General Manager will lead teams, optimize operations, and ensure compliance with all regulatory and accreditation standards while supporting NOVO’s continued growth.

Requirements

Bachelor’s degree in Industrial Engineering, Business Administration, Mechanical Engineering, or related field
5+ years of experience in a General Manager or senior operations leadership role within a production or manufacturing environment
Proven success in driving operational performance, financial results, and team leadership
Strong understanding of regulatory compliance (HIPAA, OSHA, DOT/FMCSA)
Excellent leadership, communication, and problem-solving skills
Proficiency in Microsoft Excel and other business systems

Nice To Haves

Experience in industrial laundry, manufacturing, or similar high-volume production environments preferred

Responsibilities

Lead all aspects of facility operations, including production, quality, safety, maintenance, logistics, and supply chain
Develop and execute strategic plans aligned with company objectives to drive revenue growth and cost optimization
Manage full P&L responsibility, including budgeting, forecasting, and financial performance
Monitor and analyze KPIs to drive data-informed decisions and improve operational outcomes
Optimize production processes, capacity planning, and inventory management to maximize efficiency and throughput
Build, lead, and develop high-performing teams, fostering a culture of accountability, engagement, and continuous improvement
Oversee talent acquisition, training, and performance management initiatives
Ensure compliance with all applicable regulations, including HIPAA, OSHA, and DOT/FMCSA requirements
Lead audit readiness, risk management, and accreditation efforts (HLAC and related standards)
Identify and resolve operational challenges through root cause analysis and continuous improvement methodologies
Partner with customers and stakeholders to ensure service excellence and strong client relationships