General Manager

The NOW South Loop•Chicago, IL

7d•$55,000 - $65,000

About The Position

The General Manager leads and mentors Experience Guides (front desk), Massage Therapists, and leadership teams while overseeing business operations, guest experience, and profitable business practices. The role focuses on connecting with people and motivating and inspiring them to achieve results. The General Manager is expected to demonstrate leadership, motivation, organization, and urgency while remaining guest- and member-centric, and to serve as an ambassador of The NOW’s vision and Brand Truths. This is a fast-paced, results-oriented role that requires adaptability and the ability to motivate others through business challenges and toward organizational goals. The NOW Massage offers customizable massage services in an aesthetically distinctive setting, with an emphasis on helping guests disconnect from the outside world and reconnect within. The company describes its services as convenient, affordable, and high-quality, and its values include presence, kindness, care for team members, and authentic communication.

Requirements

At least 4 years of industry or similar business experience operating a fast-paced, high-volume business.
Proven track record in sales and building a recurring guest base and sense of community.
Business acumen, including the ability to understand and address profit and loss statements, budgets, sales forecasts, and labor forecasting.
Excellent communication, listening, and computer skills.
Ability to lead a team and enjoyment of mentoring people.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Membership program and/or wellness industry experience.

Responsibilities

Recruit, hire, and continuously develop front desk and Massage Therapist team members; mentor and coach them to excel and achieve their goals.
Manage performance, including documenting and delivering performance feedback, and maintain positive team relationships.
Deliver a high-level guest experience, address online reviews, and engage with the community; resolve guest issues and employee relations matters in keeping with The NOW Brand Truths.
Build and maintain team schedules to maximize productivity and efficiency while managing payroll and scheduling demands in a timely manner.
Perform accounting duties, including recording daily cash flow, managing payroll, and executing inventory; monitor budgets and drive sales.
Uphold standards of cleanliness, safety, and compliance, including massage therapy laws.
Plan and oversee promotions and collaborations with local businesses to enhance brand presence.