General Manager at Casa Del Mar

Hilton Grand Vacations•Ormond Beach, FL

2d•Onsite

About The Position

The General Manager at Casa Del Mar Resort is responsible for the operational management, profitability of the resort, and the management of the resort’s internal ownership’s Homeowners Association(s). Responsibilities include managing the front office, housekeeping, maintenance, security, recreation, food and beverage and retail functions. The General Manager operates with substantial latitude for unreviewed action or decisions. Commitment and dedication to our Inspire Hospitality culture is expected to be displayed towards our guests and team members. The General Manager uses data and key performance indicators to guide decisions, manage budgets, control expenses, and identify opportunities to improve service levels and profitability. This position builds, develops, and supports an engaged team, promotes collaboration across functions, and responds to guest feedback to drive continuous improvement. Success in this role requires effective communication, thoughtful leadership, and the ability to balance operational priorities with a people‑first approach.

Requirements

In-depth familiarity with vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
Must demonstrate skill in developing and maintaining a culture of diversity, equity and inclusion.
Must possess excellent written and verbal communication skills.
3-5 years of prior General Manager experience.
5 years of management experience in a comparable property.
Demonstrated experience leading extensive food and beverage and Spa operations within a high-volume hospitality environment.
BA/BS/Bachelor's Degree

Nice To Haves

Project management experience is preferred.

Responsibilities

Organizes, plans, and directs the resort’s operations and functions.
Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company.
Creates and monitors guidelines by which all employees are hired, developed, counseled, and terminated.
Develops and maintains cost and labor controls to ensure operation within budget.
Monitors operational performance through observation and feedback.
Conducts periodic inspections of units, buildings, grounds, noting deficiencies of employees, contractors, and physical appearance of property.
Determines the most appropriate and least expensive method to make repairs and perform needed maintenance.
Prepares for and conducts monthly and annual Association(s) and Board meetings, keeping owners and board members advised of, but not limited to, property management activities, committee reports, financials, correspondence from unit owners, manager’s response to inquiries, officers’ reports, legal notices, and anything pertinent to the operation of the Association(s) that has occurred since the prior meeting.
Monitors replacement program for the Association(s) as dictated by reserve budgets.
Responsible for the recording of minutes and for the proper flow of suggestions, grievances, and inquiries to the Association(s) Board and to Hilton Grand Vacations Company.
Recommends to Hilton Grand Vacations Company and Association(s) Board of Directors improvements of resort management's services and programs.
Assures compliance with labor laws and respects areas of responsibilities.
Counsel employees on job-related matters.
Responds to owner and guest's problems incurred and reacts appropriately.
Ensures that a high standard of service is delivered in a friendly and personalized manner.
Provides efficient and effective operation of the resort management functions.
Guides and directs employees to achieve goals and objectives established.
Coordinates with accounting staff to ensure that accurate records are maintained.
Reviews and evaluates all aspects of the Association's operation and makes recommendations for changes as needed.
Remains alert to potential problems or areas of concern.
Creates and manages Association(s) budgets.
Communicates continuously with Homeowners Association(s) Board of Directors.
Maintains an awareness of contemporary trends or anything that may affect the property, i.e. changes in the law, zoning, etc.
Develops and maintains a thorough understanding of State and Federal laws governing the operations of interval resorts.
Carry out a reasonable management request the employee can perform.