General Manager at Casa Del Mar

Hilton Grand Vacations•Ormond Beach, FL

2d•Onsite

About The Position

The General Manager at Casa Del Mar Resort is responsible for the operational management, profitability of the resort, and the management of the resort’s internal ownership’s Homeowners Association(s). Responsibilities include managing the front office, housekeeping, maintenance, security, recreation, food and beverage and retail functions. The General Manager operates with substantial latitude for unreviewed action or decisions. Commitment and dedication to our Inspire Hospitality culture is expected to be displayed towards our guests and team members. The General Manager uses data and key performance indicators to guide decisions, manage budgets, control expenses, and identify opportunities to improve service levels and profitability. This position builds, develops, and supports an engaged team, promotes collaboration across functions, and responds to guest feedback to drive continuous improvement. Success in this role requires effective communication, thoughtful leadership, and the ability to balance operational priorities with a people‑first approach.

Requirements

Commitment and dedication to Inspire Hospitality culture
Effective communication
Thoughtful leadership
Ability to balance operational priorities with a people-first approach

Responsibilities

Operational management of the resort
Profitability of the resort
Management of the resort’s internal ownership’s Homeowners Association(s)
Managing the front office, housekeeping, maintenance, security, recreation, food and beverage and retail functions
Using data and key performance indicators to guide decisions
Managing budgets
Controlling expenses
Identifying opportunities to improve service levels and profitability
Building, developing, and supporting an engaged team
Promoting collaboration across functions
Responding to guest feedback to drive continuous improvement