General Manager

King's Seafood Company • Costa Mesa, CA

8d • $110,000 - $140,000

About The Position

The General Manager leads the restaurant, models a guest-first mentality, and serves as an ambassador for the product and the restaurant’s hospitality standards. The role leads, supports, motivates, develops, and coaches managers and crewmembers while setting goals and ensuring results. The General Manager is expected to be an expert across restaurant operations and to support seamless service, troubleshoot operational issues, handle guest interactions, and respond to human resources matters.

The company provides training in financial acumen, quality assurance, daily operations, leadership, operating systems, product-centric menu management, and restaurant design and concept development. The General Manager is partnered with a Director of Operations and is provided tools and support for effective operations and career development. Successful candidates are standards-driven, vigilant, and demonstrate integrity, professionalism, and a positive approach to resolving issues.

Requirements

• At least 21 years of age.
• Seven years of experience as a manager in a full-service, high-volume restaurant.
• Two years of experience as a General Manager in a full-service casual or fine-dining restaurant of a similar concept.
• Flexible schedule required, including availability to work nights, weekends, and holidays.
• Professional appearance and presentation.
• Good longevity in current and past positions.
• Ability to lift up to 40 pounds; 10–20 pounds is typical.
• Ability to carry items up to 120 feet.
• Ability to reach up to 6 feet; 4 feet is typical.
• Ability to work at counter heights of 36–42 inches.
• Ability to move through 24-inch aisles and spaces as small as 12 inches.

Nice To Haves

• Seafood knowledge and prior kitchen experience.
• College degree in a related field, such as business or hotel and restaurant management.

Responsibilities

• Oversee daily operations, including ordering, purchasing, receiving, storage, and preparation of food products, guest relations, business flow, and service standards.
• Manage restaurant operations during business hours by being active throughout the front desk, bar/lounge, kitchen, and main dining room, inspecting service and correcting issues as needed.
• Be responsible for the restaurant’s financial operations.
• Approve all schedules, payroll, overtime, and exceptions.
• Participate in developing incentive programs and generating sales and marketing services.
• Ensure food products meet company recipe specifications for preparation and quality.
• Recognize and coach crewmembers.
• Communicate financial, crew, property, and guest-related issues to the MP/DO.
• Make financial commitments, including donated gift cards, to external partners.
• Forecast annual, weekly, and daily sales and labor budgets.
• Coordinate with other managers regarding updates, sales, policies, and standards.
• Visit guest tables each shift to build relationships, encourage return visits, and resolve issues.
• Lead pre-shift meetings for the front-of-house crew.
• Oversee training and cross-training of hourly crew.
• Complete new-hire paperwork for all crew.
• Lead progressive discipline for crewmembers and managers.
• Communicate crew-related issues with the Home Office.
• Interview and select new crew and make final hiring decisions.
• Conduct annual performance reviews for all managers.
• Set departmental goals, follow up with managers on results and measurements, and course-correct as needed.
• Lead weekly dashboards with all managers.
• Prepare for and represent the restaurant at General Manager meetings and conference calls.
• Lead all crew meetings.
• Lead and take responsibility for Management-in-Training classroom training.
• Formulate restaurant and operating policies to continuously enhance the business.
• Investigate and resolve complaints, including crew disputes and guest complaints.
• Make final decisions on transfers to other departments or locations.

Benefits

• Competitive salary of $110,000 to $140,000 based on experience, plus realized bonus.
• Paid vacation and sick days.
• Dining discount for the employee and up to five guests.
• 401(k) with a match.
• Education reimbursement.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Pet healthcare savings account.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed