General Manager

JLL•Wellesley, MA

8d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking an experienced and dynamic General Manager to lead our property management operations. This senior leadership role is responsible for overseeing all aspects of property operations, financial performance, team management, and client relationships. The ideal candidate will combine strategic thinking with hands-on operational expertise to deliver exceptional results for our managed portfolio.

Requirements

Bachelor's degree in Business Administration, Real Estate, Property Management, or related field
Minimum 5-7 years of progressive property management experience
Real Estate license and/or CPM (Certified Property Manager), RPA (Real Property Administrator), or ARM (Accredited Residential Manager) designation strongly preferred
Proven track record of managing commercial and/or multifamily properties
Demonstrated expertise in financial management, budgeting, and P&L accountability
Strong leadership and team management capabilities
Excellent communication, negotiation, and relationship-building skills
Proficiency with property management software and Microsoft Office Suite
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience managing Class A properties or large-scale portfolios
Knowledge of sustainable building operations and LEED principles
Experience with capital improvement projects and construction management

Responsibilities

Develop and execute strategic plans to optimize property performance, increase asset value, and achieve financial objectives.
Build and maintain strong relationships with property owners, investors, and key stakeholders.
Identify opportunities for portfolio growth and operational improvements.
Lead annual business planning, budgeting, and forecasting processes.
Oversee preparation and management of operating and capital budgets for assigned properties.
Monitor financial performance against targets and implement corrective actions as needed.
Review and approve financial reports, variance analyses, and performance dashboards.
Ensure accurate and timely financial reporting to ownership and stakeholders.
Drive revenue optimization and expense management initiatives.
Direct day-to-day property operations including maintenance, tenant services, vendor management, and facility improvements.
Ensure properties meet or exceed operational standards, safety requirements, and regulatory compliance.
Oversee lease administration, tenant retention programs, and occupancy optimization.
Manage capital improvement projects from planning through execution.
Implement and monitor key performance indicators to drive operational excellence.
Lead, mentor, and develop a high-performing property management team including property managers, assistant managers, and administrative staff.
Establish performance objectives, conduct evaluations, and provide ongoing coaching and feedback.
Foster a culture of accountability, collaboration, and continuous improvement.
Recruit, onboard, and retain top talent to build organizational capability.
Serve as primary point of contact for ownership and executive-level client interactions.
Ensure exceptional service delivery and responsiveness to client and tenant needs.
Resolve escalated issues and manage complex stakeholder communications.
Lead client presentations, property tours, and business reviews.
Ensure compliance with all applicable laws, regulations, building codes, and lease agreements.
Oversee risk management programs including insurance, safety protocols, and emergency preparedness.
Manage vendor contracts, service agreements, and procurement processes.
Maintain thorough documentation and reporting systems.