General Manager

DSV•Salt Lake City, UT

1d•$145,000 - $175,000•Onsite

About The Position

The General Manager of operations is a highly visible leadership role responsible for the strategic direction, operation, compliance, and financial results of a designated operation. The GM serves as a primary customer interface for leadership decisions involving proposal approval and contract negotiations and champions local continuous improvement, LEAN practices, supply chain analysis, Six Sigma initiatives, and ISO activities. The role also supports marketing plans and new-business growth while ensuring the operation follows the company’s mission, vision, and core values and meets client and company expectations. This is a fully onsite position supporting a 24/7 operational warehouse in Salt Lake City, Utah. The GM manages operations managers and is responsible for operational performance, safety, security, customer relationships, budgeting and financial controls, facilities and equipment, and team development. The role includes developing the annual operating budget, maintaining contract pricing in a multi-client environment, and working with senior leadership and company resources on business development and operational plans. The position requires a high school diploma or GED and seven years of experience in logistics, distribution, or a relevant environment, including five years in a leadership role in logistics, distribution, or supply chain operations management. A bachelor’s degree is preferred. The GM must be proficient in Microsoft Office and applicable warehouse management systems, communicate effectively in English, and demonstrate leadership, organizational, financial, and relationship-building skills. Work may involve unregulated warehouse temperatures ranging from mild to moderate in warmer and colder months, and physical activity includes frequent bending and constant walking and standing, along with lifting, carrying, pushing, or pulling 21–50 pounds.

Requirements

High school diploma or GED.
Seven years of experience in a logistics, distribution, or relevant environment.
Five years of experience in a leadership role in logistics, distribution, or supply chain operations management.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Demonstrated proficiency with applicable warehouse management systems (WMS).
English reading, writing, and verbal communication skills, including business communication at all levels.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational and personnel skills.
Good written and oral communication skills.
Good leadership, supervision, and planning skills.
Advanced expertise in accounting and financial mathematics as related to managing a profit and loss account and preparing site or operations budgets.
Ability to motivate self and others, delegate appropriately, and accomplish objectives in a complex environment with multiple demands.
Ability to adapt to change and thrive in a stimulating, fast-paced work environment.
Ability to develop effective relationships, provide leadership, and integrate diverse organizations and individuals toward shared objectives.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate during warmer and colder months.
Ability to lift, carry, push, or pull 21–50 pounds; reach above the shoulder and outward; squat or kneel; and perform frequent bending and constant walking and standing.

Nice To Haves

Bachelor’s degree.

Responsibilities

Ensure systems and procedures support safe and profitable management of operations, equipment, and products in accordance with company policies and procedures.
Lead operations to meet productivity and service goals and comply with the site operating agreement with the client.
Set goals to drive continuous improvement efforts.
Develop and maintain productive business relationships with vendors, suppliers, and business partners.
Ensure OSHA requirements and applicable federal and state laws are effectively implemented.
Assist in setting standards appropriate to the client and scope of work.
Develop and manage controls to meet service-level and operational performance goals within prescribed cost, revenue, and profit parameters.
Partner with senior leadership to develop and recommend the annual operating budget.
Oversee the overall safety and security of the operation.
Develop the team to achieve company and client objectives.
Support mentoring, succession planning, and management development at the site level.
Communicate the company mission, vision, and core values to motivate direct reports.
Develop plans and capital requests for suitable automation and technology; ensure computer software and hardware purchases comply with corporate IT policies and guidelines.
Champion client relationship management at the site, ensure accounts receive appropriate operational and administrative support, coordinate and lead business reviews, and promote positive client relationships through excellent service.
Assist with new-account strategies, prospecting, generating positive word of mouth, and developing quoted rates.
Develop the annual operating budget and maintain controls for service levels, operational performance, costs, revenue, and profit; ensure budgeting and pricing comply with contract guidelines and maintain contract pricing in a multi-client environment.
Manage programs for sanitation, maintenance, security, housekeeping, safety, and equipment, including material handling equipment; ensure team members are trained on equipment and recommend relevant new technology.
Establish a proactive and participative safety culture, achieve company safety metrics, audit warehouse compliance with safety, security, and quality rules, and ensure applicable statutory health and safety requirements are met.
Work overtime as dictated by business needs, whether mandatory or voluntary.
Perform other duties as required.