Radisson General Manager

Choice Hotels•Nashville, TN

14d•Onsite

About The Position

The General Manager is responsible for the effective and efficient management of all aspects of the hotel, ensuring the highest standards of guest service, operational excellence, and financial performance. The General Manager will develop and direct business plan strategies to meet and exceed the expectations of owners, associates, and guests. This role involves developing and implementing business strategies aligned with Choice Hotels and the hotel owner’s mission, vision, and values, monitoring progress, and adjusting strategies as needed. The General Manager will also serve as the liaison for owner relations, develop annual and capital budgets, and collaborate with other company businesses to leverage resources. A key aspect of this role is to improve market penetration, achieve profit, customer service, and revenue goals, and maximize revenue through sales and marketing plans. Additionally, the General Manager will oversee public relations, analyze business results, ensure adherence to Choice Hotels standards, and represent the management company in owner relations. This position is also responsible for ensuring the hotel complies with all local, state, and national laws and standards, and for developing and implementing strategies to support employee engagement, recruitment, and development. The goal is to create 100% guest satisfaction by providing the Radisson experience through genuine hospitality and exceeding guest expectations.

Requirements

Minimum ten years senior hotel leadership experience required
Minimum three – five year previous General Manager experience in a full service environment required
Minimum two years upper upscale hotel experience required
Proven leadership skills, results oriented
Able to resolve conflicts guests, supervisor and employee
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Able to create a diverse and supportive work environment
Strong time management skills
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Presenting documents verifying identity and legal authorization to work in the United States.
Satisfactory completion of a background check and E-Verify.

Nice To Haves

Bachelors degree preferred

Responsibilities

Develops and implements business strategies for the hotel which are aligned with Choice Hotels and the hotel owner’s overall mission, vision, values and strategies
Monitors status regularly and adjusts strategies as appropriate
Ensures alignment of the hotel’s operations with owner and Choice Hotels objectives by serving as liaison for owner relations in conjunction with corporate
Develops the annual budget and capital budget in conjunction with the Controller and Vice President of Owned and Managed Operations and assists in obtaining owner’s approval
Collaborates with other company businesses to leverage resources, purchases, revenues and training opportunities
Strives to improve market penetration by adequately foreseeing the near future as well as long-term expectations on market development and maintain realistic yet ambitious targets
Achieves the hotel’s profit, customer service and revenue goals by directing the operation of the hotel
Maximizes revenue by developing and implementing a sales and marketing plan in conjunction with the Management Services Team
Seeks opportunities to publicize the hotel through development and implementation of a public relations strategy and by building a network within the community
Works with the Executive Committee to continually improve hotel operations by evaluating guest services provided responding to opportunities within the market
Analyzes business results on a regular basis and takes actions to improve results as appropriate
Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
Ensures that the hotel adheres to Choice Hotels standards of operations
Represents the management company in owner relations and maintains good working-relations and dialog with the hotel owners
Ensures the hotel adheres to all local, state and national employment, licensing, lodging, liquor, insurance, safety, contract and other laws and standards
Develops and implements strategies and practices which support employee engagement
Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals
Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
Takes active role in recruitment and selection of qualified candidates
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork