General Manager

TOCA•Evanston, IL

7d•Onsite

About The Position

TOCA is seeking a General Manager to lead its soccer training facility in Evanston, Illinois. The role is responsible for delivering excellent training and guest experiences, maintaining smooth facility operations, developing a strong team, and achieving performance targets in a fast-paced, people-focused environment. The General Manager serves as a culture ambassador and a local representative of TOCA, building community connections and partnerships.

Requirements

3–5 years of operations leadership experience.
Ability to manage schedules and maintain smooth operations.
Passion for people and sports, with the ability to connect with others and build community.
Ability to work evenings and weekends and during other non-traditional hours.
Physical stamina to lift, move, and remain on your feet.
Strong financial sense and ability to assess how decisions affect the bottom line.
Strong communication skills and ability to create a welcoming environment aligned with TOCA’s culture.

Nice To Haves

Operations leadership experience in sports, retail, or hospitality.

Responsibilities

Work with the Regional Director of Operations to recruit and build the facility team.
Coach, inspire, and lead team members while fostering an inclusive, engaging, and growth-oriented work environment.
Lead day-to-day center operations and ensure the facility is clean, maintained, and ready for guests.
Lead coaches and front-desk staff in creating a high-energy, guest-first atmosphere.
Manage recruiting and scheduling to support training sessions and guest needs.
Design and implement facility maintenance protocols.
Deliver excellent guest service, address concerns, and use established success routines to support guest satisfaction.
Track and achieve KPIs related to facility upkeep, guest satisfaction, and revenue growth.
Convert 60% of new guests by delivering a great experience.
Collaborate with sales and marketing teams on initiatives that drive customer acquisition and retention.
Host community events and participate in local outreach with center and regional teams.
Represent TOCA in the local soccer community and build partnerships that support growth.
Promote TOCA’s core values and help maintain a unified, engaging culture and strong staff engagement.