General Manager

Potbelly (Potbelly Corporate)•Evergreen Park, IL

1d•$60,000 - $65,000

About The Position

The General Manager leads a Potbelly shop and creates a welcoming, team-oriented environment for team members and customers. The role oversees staffing, training, scheduling, shop operations, customer service, food safety, security, marketing, inventory, cost control, and assigned profit-and-loss line items. The General Manager is expected to spend 80–90% of their time on the shop floor in the Front of the House and work at least 45 hours per week. The role includes a $60,000–$65,000 base salary range plus bonus potential.

Requirements

At least 18 years of age.
At least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
Meet state Food Safety requirements and pass and obtain a Food Safety Certification; after two unsuccessful attempts to pass, the candidate is no longer eligible for a Leader role.
Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
Strong written and verbal communication skills.
Problem-solving ability.
Open availability.
Ability to maintain deadlines, prioritize, and run an effective shift.
Strong organizational skills and ability to multitask.
Comfort working in a bustling kitchen environment.
Ability to manage potential allergens including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Ability to build and develop strong teams and handle conflict resolution.
Strong interviewing skills.
Ability to write effective schedules and maintain labor goals.
Microsoft Office skills.
Strong business acumen and ability to understand and interpret financial reports.
Ability to stand or walk for 8–9 hours or as needed.
Ability and stamina to work a minimum of 45 hours per week.
Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Illinois employees must become food-safety certified within 30 days of employment.

Nice To Haves

Knife skills are a plus.
For local shop marketing, involvement in community, school, local business, social, and not-for-profit activities is considered ideal.

Responsibilities

Train, coach, and develop shop team members and implement development plans based on staff abilities.
Interview, select, and hire people who represent Potbelly Values.
Build and maintain a Good Vibes culture that supports attraction and retention.
Schedule Associates, Certified Trainers, and Shift Leaders effectively.
Update the communication board with critical shop information and hold regular meetings with key shop staff.
Delegate tasks and ensure a high standard of execution.
Ensure security procedures and back-of-the-house procedural standards are followed.
Count drawers and follow daily cash-handling procedures.
Drive neighborhood shop marketing and promotions, including sourcing and blitzing outside the shop for recruiting and marketing.
Control cost of goods, variances, and shop inventories.
Create a marketing plan and lead local marketing to increase sales, ideally participating in community, school, local business, social, and not-for-profit activities.
Control assigned P&L line items.
Spend 80–90% of time on the shop floor in the Front of the House.
Maintain deadlines and priorities while running an effective shift.
Comply with food, cleanliness, and safety standards.
Handle customer complaints and issues effectively.
Perform other duties as assigned.