General Manager

Excel Fitness•Mineral Wells, TX

7d•Onsite

About The Position

The General Manager leads operations at a designated fitness club, developing and supervising Team Players while ensuring strong member service, club cleanliness, operational compliance, and performance against company metrics. The role oversees hiring, onboarding, training, performance management, budgets, inventory, maintenance coordination, and coverage of club shifts. The General Manager also mentors the Assistant Manager and works with regional leadership, Human Resources, Facilities, vendors, and construction partners on club operations and projects. This is a full-time, exempt, onsite position in a fitness club environment. Standard work days are Monday through Friday, with hours between 9 a.m. and 9 p.m. The role may require work outside the established schedule, including weekends or overnights, to meet business needs and ensure the club remains open and running smoothly. The position oversees up to 20 Team Players at one location, including Assistant Manager(s), and may authorize up to $250 in club-related expenses or maintenance per incident. The General Manager must remain available off shift as a direct contact for operational questions or emergencies.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
At least six months of equivalent management experience required.
CPR/AED certification required; uncertified Team Players may complete the training within the first 30 days of employment.
Demonstrated ability to lead, inspire, develop, and supervise others.
Familiarity with Excel’s mission, values, vision, and culture; the Planet Fitness brand and operational requirements; and KPI metrics.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Ability to handle difficult situations and sensitive, highly confidential information.
Proficiency in Microsoft Excel and Word, DataTrak, Workday, Service Channel, and related applications.
Ability to meet the physical demands of the role, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Nice To Haves

Prior experience as an Assistant Manager with Excel Fitness is preferred.

Responsibilities

Identify each Team Player’s strengths and training opportunities, encourage development, and align individual goals with the Excel career path.
Lead the Assistant Manager in planning and implementing strategies to attract and retain members based on Excel Core Values.
Ensure Team Players are proficient in the Planet Fitness mobile app, tablets, and Point of Sale operations, and stay current on certifications, trainings, marketing plans, promotions, and operational updates.
Use club reporting and platforms, including the Team Performance Tracker, to meet company metrics and KPI expectations.
Manage the club budget, keep expenses within budget, and support profitable club operations.
Oversee, supervise, inspire, and coach Team Players; identify training needs and ensure staff meet Excel standards.
Conduct club audits and daily walkthroughs to uphold presentation, cleanliness, member service, and atmosphere standards.
Lead by example, ensure compliance with company policies and guidelines, and address noncompliant actions promptly.
Conduct Team Player Assessments and competency evaluations; document performance management as needed.
Communicate with members and provide a high level of member service.
Create job postings, interview candidates, complete new-hire processes, and train new hires.
Work with the Regional Manager, Senior General Manager, Assistant Manager, and Human Resources on counseling, corrective actions, and terminations.
Conduct club meetings on policies and procedures and foster team culture.
Enter work orders into the Computer Maintenance Management System and coordinate their completion with Facilities, regional management, and vendors.
Work with regional leadership and Facilities to identify and escalate maintenance needs and assist with basic maintenance items.
Coordinate with SI/GC/RM/Construction on operations and standards during remodels and new club builds.
Help oversee fitness equipment extractions and installations.
Initiate community events and outreach activities to promote and represent the company.
Manage club inventory and communicate necessary orders.
Mentor, provide feedback to, and delegate to the Assistant Manager in preparation for potential future General Manager roles.
Authorize expenditures and refunds and make necessary bank deposits.
Remain available off shift to field operational questions and emergencies.
Ensure club operations are running and all shifts are covered; fill in or arrange appropriate coverage when the Assistant Manager is unavailable.