General Manager - ADESA

Carvana•Fargo, ND

14d•Onsite

About The Position

ADESA, a Carvana owned company, is a leader in the auto auction industry, operating over 50 locations across the US. Our expansive sites offer a range of services including repair, reconditioning, auction remarketing, and serve as market hub distribution centers for a vast inventory of vehicles. We foster a collaborative 'we' versus 'I' culture, emphasizing teamwork and mutual support in a fun, fast-paced, and competitive environment. ADESA is on a multi-year expansion trajectory, with significant investments in facilities, sales growth, and inventory, and is seeking passionate individuals to join this journey.

Requirements

Bachelor's degree with auction and automotive experience OR High School diploma/GED with at least 5 years auction experience and 5 years automotive of similar work experience required.
Minimum 5 years of leadership/supervisory experience
Excellent verbal and written communication skills
Proven ability to multitask while maintaining attention to detail
Confidentiality and integrity while handling sensitive information
Proven ability to manage deliverables and metrics against aggressive targets and timelines
Proficiency with computer systems and applications
Must be 18 years of age and have a valid driver’s license that meets requirements
Must be able to read, write, speak, and understand English.

Nice To Haves

Servant Leadership Philosophy
Sales and Marketing Skills
Change Management Skills
Human Relations and Leadership Skills
Communication Skills
Accounting and Financial Skills
Technical Skills

Responsibilities

Identify opportunities for business growth by meeting with customers and attending sales visits.
Ensure customers receive prompt, efficient, and courteous attention.
Act as a change champion for the site, ensuring successful adaptation of change initiatives and proper follow-through on directives.
Maintain strong communication with Corporate Office, Regional Director, key internal contacts, and external contacts.
Attend Profit and Loss Statement reviews and ensure accurate reconciliation of accounting with corporate reports.
Initiate and follow up on accounting discrepancies and monitor accounts receivable.
Control payroll and business expenses to support financial objectives.
Monitor KPIs and leverage available technology and tools to develop and implement action plans for improvement.
Handle customer disputes and resolve complaints in a friendly and courteous manner, escalating issues as necessary.
Identify, hire, train, and mentor management for the auction.
Support recruiting, hiring, and onboarding initiatives.
Promote, develop, and train all employees according to company guidelines.
Maintain positive employee relations and morale through sound leadership and human relations principles.
Set a good personal example of attitude and performance.
Communicate employee relations problems to the Regional Vice President and Human Resource team.
Take positive, consistent, disciplinary action on infractions of company policies.
Prepare and conduct performance appraisals for direct report employees and support the team's appraisal process.
Conduct employee meetings to communicate company and department issues and build teamwork.
Account for and identify all auction inventory, monitor unusual activity, and notify appropriate teams.
Monitor and control all site-related conditions, vehicles, property, and equipment according to corporate standards for cleanliness, maintenance, and safety.
Advise Maintenance of all breakdowns and ensure preventive maintenance.
Ensure department area conditions do not threaten employee or customer safety.
Respond to and follow proper procedures for accidents, injuries, and property damage, reporting all incidents immediately.
Ensure functional specifications are sound and efficient.
Practice and instruct employees in proper loss prevention and reaction procedures.
Account for and identify all keys, codes, or other safety/security information.
Direct proper record keeping and follow-through on sales promotions, advertising, and telemarketing.
Monitor and ensure compliance with sale plan layouts, corporate requirements, and agreements.
Advise and assist with corrective procedures if needed.
Initiate and complete accurate vehicle transfers.
Ensure the use of marketing tools on selected customer accounts.
Ensure company driving safety standards are met and substance abuse prevention procedures are followed.
Ensure company policies, procedures, and state and federal laws are followed at all times.
Ensure no company or customer information is inappropriately divulged.