General Manager

Bass Pro Shops•Hoffman Estates, IL

4d•Onsite

About The Position

The General Manager is responsible for the day-to-day management of store operations and merchandising to ensure financial efficiency, inventory control, customer service, proper merchandise presentation, Associate morale and other duties as assigned. This role directly supervises the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager and Promotions Manager, and indirectly all other Managers in the Store. The General Manager is responsible for opening and closing the store, ensuring it is staffed with service-oriented associates, participating in interviewing and selection, coordinating training, participating in new hire orientation, preparing/approving performance appraisals, recommending merit/promotional increases, approving weekly work schedules, and coaching and motivating associates to promote positive customer relations and a productive team-oriented work environment. The role supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers. The General Manager is expected to meet or exceed all financial plans set by the Company, control company assets and financial efficiency by auditing reports, journals, physical inventory, and procedures to ensure system integrity, monitor and control cash management, and control the Stores Operating account. The role also involves maintaining all Merchandising directives from the Corporate Office and all Marketing & Advertising strategies in the Store, executing all Sales/Payroll plans as directed by the Company, and maintaining a clean, organized, and safe environment and facility for all associates and customers. The General Manager resolves customer and associate issues and carries out supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work, measuring and evaluating performance, rewarding and disciplining associates, and addressing complaints and resolving problems. Additionally, the General Manager provides a legendary experience for every customer by assisting customers in making buying decisions by identifying and evaluating their needs, making product recommendations, and promoting programs including CLUB Membership, VOC and In-Store Pick-up. All other duties as assigned.

Requirements

Minimum of 5+ years in high volume, “big box” Retail Management, with multi-store experience desired.
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of other financial, legal, and technical information
Ability to read and analyze certain reports.
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to large groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Demonstrated use of Team concept of Management

Nice To Haves

multi-store experience desired

Responsibilities

Directly supervises the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager and Promotions Manager, and indirectly all other Managers in the Store.
Opens and Closes the Store.
Ensures the Store is staffed with “service” oriented associates; participates in interviewing and selection, coordinates training, participates in “New Hire” orientation, prepares / approves performance appraisals, recommends merit / promotional increases, approves weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
Meets or exceeds all financial plans as set by the Company.
Controls Company assets and financial efficiency by auditing reports, journals, physical inventory, and procedures to ensure system integrity; monitor and control cash management; controls Stores Operating account.
Maintains all Merchandising directives sent from the Corporate Office and all Marketing & Advertising strategies in the Store
Executes all Sales / Payroll plans as directed by the Company
Maintains a clean, organized, and safe environment and facility for all associates and customers
Resolves customer and associate issues
Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
ALL OTHER DUTIES AS ASSIGNED.

Benefits

discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!