General Manager

CCS Facility Services • Los Angeles, CA

1d • Onsite

About The Position

The company is seeking to add a General Manager position in our Los Angeles, CA, market due to industry-leading organic growth in the area. The General Manager will ensure that their assigned geographical market(s) meet and exceed the organization's standards in leadership, customer service, safety, quality, operational excellence, and financial performance. The successful candidate will leverage and implement tools & tactics directly influencing the achievement of above-plan performance. You are expected to set ambitious standards for yourself and your team. The General Manager is a transformational and motivational operations leader who runs the business with a Service Heart and embodies the organization's Built to Serve culture.

Requirements

• Proven experience in a leadership role within facility management or related service industry.
• Five-plus years of service industry experience with demonstrated experience developing and leading high-performing teams to deliver exceptional results.
• Demonstrated experience in annual customer pricing negotiations, labor budget management, work planning, and recruiting.
• Influential and people-focused leader with experience in developing and delivering live training.

Nice To Haves

• Bilingual (English, Spanish) strongly preferred.

Responsibilities

• Leading, developing, and coaching assigned teams to high performance.
• Creating and monitoring complex labor budgets, reducing expenses, and improving quality.
• Accountable for workforce planning with a key focus on coaching managers and ensuring effective people practices, including successful recruiting and onboarding of new employees, employee engagement, performance management, recognition, development, and coaching.
• Meeting overall operational and financial performance, primarily focusing on customer retention and increasing profitability.
• Ensuring compliance with industry standards, regulatory requirements, and best practices.
• Ensuring that all team members meet or exceed customer expectations in a 24/7 environment.
• Regularly personally engaging with all customers at least quarterly to understand their needs, address concerns, and foster strong customer relations.
• Ensuring compliance with all relevant labor regulations and industry standards.
• Collaborating and partnering with the Business Development team to expand market presence.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Dynamic and collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees