General Manager

The Chestnut Land Company • Charlotte, NC

15d • Onsite

About The Position

Chestnut Land Company, the nation’s largest domestic franchise partner of Auntie Anne’s Pretzels, is seeking a high-energy General Manager for our Charlotte Premium Outlets location. This role is fully responsible for the overall supervision, daily operations, and profitability of the store. You will lead team recruitment, ensure operational excellence, and uphold Auntie Anne’s celebrated standards for product quality and customer service.

Requirements

• Proven management experience in a restaurant, retail, or fast-paced hospitality environment.
• Must hold a valid driver's license.
• Ability to work a flexible schedule, including evenings, weekends, and peak holiday shifts.

Responsibilities

• Manage overall store operations to meet strict financial and sales goals.
• Recruit, interview, hire, and onboard staff to fulfill location needs.
• Evaluate employee performance, sign off on training assessments, and manage disciplinary actions.
• Build weekly schedules using accurate sales projections and compliance frameworks.
• Order all necessary store resources, food products, and supplies.
• Audit daily financial paperwork and promote rigid cash handling policies.
• Prep, bake, and serve fresh pretzel products alongside your crew.
• Conduct routine staff meetings and foster a highly motivated team environment.
• Act as the primary liaison with mall management and marketing specialists.
• Ensure absolute adherence to the Chestnut Land Company "Promise Code of Conduct."

Benefits

• Choice of multiple Medical, Dental, and Vision insurance plans.
• Company-paid group life insurance, voluntary life, and disability options.
• 401(k) plan with an employer match up to 4% after one year.
• Accrued Paid Time Off (PTO).
• Tuition reimbursement
• Generous employee product discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed