General Manager

Cinépolis Cinemas USA•Vista, CA

7d•Onsite

About The Position

General Manager at Cinépolis USA, a luxury cinema exhibitor operating under "Cinépolis Luxury Cinemas" and "Movie House & Eatery" concepts. The company has 26 theaters across multiple states and is part of Cinépolis International, a global leader in movie exhibition. Cinépolis values its team members, offering discounts on tickets and food, and gifts for work anniversaries.

Requirements

Bachelor’s Degree in Hospitality, Management or a related field
Minimum 5 years of In Seat Dining theater or restaurant operations management experience in high-volume operation
Minimum 3 years of F&B management experience in a high-volume management role ideally with full-service bar and kitchen
Proven track record of operational excellence
ServSafe, Food handling, and Alcohol certification required
Availability to work during holidays, nights, and weekends with increased hours during peak times
Standing, walking, lifting, twisting, bending and traversing stairs frequently
Proven leadership and motivational skills
Displays a professional appearance and is a positive role model within the restaurant and Support Office
Strong written and verbal communication skills
Strong decision-making skills
Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
High guest satisfaction expectations and focus
Resourceful problem-solving skills
Self-motivated and results-driven
Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
Holds self and others accountable to consistently maintain high-performance standards

Responsibilities

Responsible for recruiting, interviewing, hiring, training, development, and retention of all staff.
Manages all new hire training, on-going training of all existing staff, and ensures all compliance training is up to date by utilizing the training modules and materials.
Ensures employee adherence to company policies and procedures in partnership with HRBP.
Builds a cooperative relationship with KM, Managers, HR, and supervisors to ensure great guest services are met along with exceptional food and film presentation in a clean and sanitary environment.
Attend and participate in Regional and Head office meetings and training.
Enforce Cinepolis values to another employee.
Implement and follow through on company initiatives. (i.e. Sales Philosophy, Harvard Act, STarT, and POPCORN).
Ensures all areas meet operational standards and guest service needs by following operational processes and critical points.
Manages and conducts daily pre-shift Take One huddle, and Circle of Sales meetings, and delivers team sales goals and current promotions.
Manages facilities and equipment maintenance through Head Office support.
Ensures a safe clean environment for employees and guests to reduce the risk of incident, injury, and food handling-related issues by following company policy of pre-and operative cleaning.
Responsible for various projects, reports, scheduling, and analytics to achieve company goals and monitor processes (Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports).
Assist with projections as needed including but not limited to ingesting, transferring, and building playlists in the LMS, and maintenance.
Practice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do and leaving the guest with a positive experience portraying a positive company image.
Manages Net Promoter Scores and guest satisfaction by monitoring weekly surveys and creating SMART action plans based on guest feedback.
Manages online reputation and reviews by tracking trends and responding to guests as needed.
Monitors market share to ensure box office and F&B competitiveness in the designated market area.
Proactively addresses guest service complaints and feedback through customer service platform.
Builds and adjusts an employee schedule that is well balanced according to labor budgets and business needs, financially feasible, and guest satisfaction-driven.
Manages all inventory systems and reconciliation of all F&B.
Responsible for managing and reconciling petty cash and operating fund.
Responsible for increasing F&B sales.
Reviews monthly Profit and Loss statements and ensures operational expenses control proportional to budget and overall revenues.
Maximize box office revenues by building balanced showtimes and posting to sales channels upon approval.
Manages all other revenue within the theater which includes events execution and advertising compliance.
Other duties as assigned.