General Manager

Bass Pro Shops • Macon, GA

13d

About The Position

The General Manager is responsible for the day-to-day management of store operations and merchandising to ensure financial efficiency, inventory control, customer service, proper merchandise presentation, Associate morale, and other assigned duties. The role directly supervises the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager, and Promotions Manager, and indirectly supervises all other Store Managers. The General Manager opens and closes the Store and oversees staffing, hiring, training, performance management, scheduling, coaching, and associate morale.

The position supports world-class customer service and a pleasant, productive shopping experience. It is accountable for meeting or exceeding Company financial plans, controlling assets and cash management, maintaining system integrity, executing sales and payroll plans, and implementing merchandising and marketing directives. The General Manager maintains a clean, organized, and safe facility, resolves customer and associate issues, and provides a legendary customer experience through needs assessment, product recommendations, and promotion of programs such as CLUB Membership, VOC, and In-Store Pick-up. The role exercises independent judgment within company policies and procedures and may make recommendations affecting policies, procedures, and practices.

Requirements

• At least 5 years of experience in high-volume, big-box retail management.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret financial, legal, and technical information.
• Ability to read and analyze reports and write reports and business correspondence.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for large groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
• Strong interpersonal skills.
• Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
• Demonstrated use of a team-based management approach.

Nice To Haves

• Multi-store experience.

Responsibilities

• Directly supervise the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager, and Promotions Manager, and indirectly supervise other Store Managers.
• Open and close the Store.
• Participate in interviewing and selecting associates, coordinate training, participate in new-hire orientation, prepare or approve performance appraisals, recommend merit or promotional increases, approve weekly schedules, and coach and motivate associates.
• Promote positive customer relations and a productive, team-oriented work environment.
• Support world-class customer service and ensure a pleasant and productive shopping experience for customers.
• Meet or exceed Company financial plans.
• Control Company assets and financial efficiency by auditing reports, journals, physical inventory, and procedures; monitor and control cash management; and control the Store operating account.
• Maintain merchandising directives from the Corporate Office and implement marketing and advertising strategies in the Store.
• Execute sales and payroll plans as directed by the Company.
• Maintain a clean, organized, and safe environment and facility for associates and customers.
• Resolve customer and associate issues.
• Carry out supervisory responsibilities in accordance with Company policies and applicable laws, including hiring and training; planning, assigning, and directing work; evaluating performance; rewarding and disciplining associates; and addressing complaints and resolving problems.
• Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed