General Manager | Newport

Veronica Beard•California, CA

3d•$108,000 - $113,000•Onsite

About The Position

The General Manager is responsible for maximizing sales, delivering an exceptional customer shopping experience, and managing the store’s visual and operational standards, including shrink, wage costs, and clienteling. The role oversees staffing, training, and development of high-performing teams and is based at the Newport location. The General Manager leads sales and customer service, sets and evaluates staff goals, supervises the sales floor, and develops associates’ selling and client-building skills. The role also recruits and hires associates, manages scheduling and personnel programs, and ensures employees are trained in product knowledge, selling skills, and customer service. Operational responsibilities include managing payroll and wage costs, protecting company assets, maintaining cash and inventory accuracy, executing visual and promotional directives, and ensuring the cleanliness, organization, and brand presentation of the store. The General Manager represents Veronica Beard’s fashion and style, supports staff adherence to fashion guidelines, and may appear on camera for social media content.

Requirements

Three to five years of experience in the luxury business.
At least two years of retail store management experience in women’s apparel or a related field.
Strong team leadership skills.
Excellent customer service, interpersonal, and communication skills.
Energetic, outgoing, driven approach, with an eye for women’s fashion and a passion to succeed.
Strong visual background and sound organization and operational skills.
Ability to work a flexible schedule, including nights and weekends.
Strong verbal and communication skills.
Strong observation skills, including identifying and assessing customer and employee behavior, reactions, and floor awareness.
Ability to retain and use information such as names, merchandise, policies, and procedures.
Ability to create a quality working environment that encourages others to develop and excel.
Ability to foster a work climate of mutual trust, respect, professionalism, and teamwork to achieve goals.

Responsibilities

Create an outstanding sales and customer service environment and strive for sales excellence and results.
Set and evaluate weekly, monthly, and seasonal goals for staff.
Work with customers and model excellent customer service and clienteling skills.
Maximize sales through strong floor supervision.
Assess store morale, recognize positive associate performance, and promptly resolve and document performance issues.
Develop Sales Associates’ expertise in selling steps and client building using Sales Training Programs and Client Books.
Network to recruit and hire high-quality management and sales-oriented associates; fill open positions promptly.
Ensure adequate staffing and schedule employees to meet business needs.
Follow company criteria for hiring, reviewing, coaching, and promoting Sales Associates and Assistant Managers.
Administer personnel programs, including performance reviews, compensation, and employment records.
Ensure personnel are trained in product knowledge, selling skills, and customer service; document employee performance promptly.
Create enthusiasm and excitement to motivate high-performing teams.
Manage wage costs, salaries, and allowable hours to protect store payroll.
Control company assets through key control, loss prevention, inventory paperwork, and adherence to standards of conduct.
Maintain accuracy and compliance in cash, inventory, fixtures, and property.
Execute floor-set and promotional directives and implement visual merchandising.
Supervise the cleanliness and organization of the sales floor and backroom, maintaining an appearance that reinforces the brand image.
Understand, support, and comply with company policies and procedures.
Execute merchandising strategies and directives and maintain a neat, clean, organized selling floor that reflects the correct visual image.
Ensure displays, fixtures, and visual areas reflect current visual direction.
Identify and communicate product concerns promptly and communicate inventory needs to support business goals.
Represent Veronica Beard’s fashion and style, demonstrate knowledge of current trends, and maintain an overall finished fashion look.
Ensure staff follow Veronica Beard fashion guidelines.
Be comfortable discussing product and fashion on camera and appearing in stills and video for social media.