General Manager - Columbus, OH 43085

DH Pace • Columbus, OH

2d • Onsite

About The Position

DH Pace Company, Inc. is seeking a General Manager for its well-established and growing door business in Columbus, OH. This role involves leading operations that provide new and replacement doors, as well as repair services for existing doors. The ideal candidate will have strong operational experience and product knowledge in the commercial door industry, with a passion for team building, increasing sales and profitability, and maintaining high customer service standards. The General Manager will oversee existing customer projects and drive revenue growth in new construction, aftermarket, and service work for DH Pace Company, Inc. and Capital Door Solutions. This position offers the opportunity to leverage management experience to assess and improve operations, foster staff development, and positively influence the company's bottom line.

Requirements

• Minimum five (5) years' experience managing personnel, projects, sales and customer service expectations, as well as operational revenues, expenses and reporting in a leadership position.
• Commercial door industry management applicants with strong operational experience and product knowledge are strongly encouraged to apply.
• Service provider industry experience such as HVAC or another construction/building materials business with products that are sold to end users, installed and/or serviced at customer sites will also be considered.
• Proficient with Windows based programs and ERP/CRM systems and a good understanding/use of Excel.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions with full P&L responsibility.
• Make recommendations for operational and sales procedural/process improvement changes and implement them to increase customer satisfaction, profit margins, and return on sales.
• Provide operational assistance, advice, guidance, and career mentoring to personnel.
• Assist with employee/job scheduling and technical/mechanical troubleshooting and problem resolution.
• Perform regular audits to ensure staff adhere to company best practices, policies, and procedures.
• Utilize division financial reports and metrics for daily operations management.
• Hire, train, and develop new employees, improving individual performance through coaching and reviews.
• Effectively lead meetings, set performance expectations, and hold employees accountable.
• Maintain professional communication with personnel and customers, and resolve personnel matters and escalated customer concerns.
• Oversee existing customer projects and ensure revenue increases for New Construction, Aftermarket, and Service work.

Benefits

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree