General Manager

Stretch Zone•Charlotte, NC

21d•Onsite

About The Position

As an Assistant Studio Manager, you’ll oversee day-to-day operations, drive membership growth, and help members experience the benefits of practitioner-assisted stretching—all while leading and developing a high-performing team. Your day starts by opening the studio and ensuring everything is clean, organized, and ready to welcome members. As members arrive, you greet them by name, check them in, and make sure each person feels comfortable and cared for. Throughout the day, you lead by example—coaching up to five Sales Associates, checking the schedule, answering phones, and following up on missed appointments. You support the team in meeting membership sales goals by demonstrating how to communicate the value of practitioner-assisted stretching. Between appointments, you're tracking performance metrics, reviewing KPIs, and ensuring the studio is hitting daily and monthly goals. If a member has a question or concern, you're there to resolve it with professionalism and a personal touch. Every day, you're building a culture of excellence, accountability, and service. Using patented equipment and proven protocols, Stretch Zone practitioners help members improve athletic performance, increase range of motion, reduce stiffness, and enhance overall reaction time. The proven way to increase performance and mobility is to work with the stretch reflex with the revolutionary techniques available through the Stretch Zone® Methodology (SZM). The SZM Practitioner identifies any postural and movement limitations, then tries to correct or mitigate them through specific applied stretching sessions. With a balanced system the customer will reach their true maximum potential, whether they are an professional athlete, weekend warrior, couch potato, or suffering from chronic pain or illness. A career with Stretch Zone ® means not just meeting and maintaining a level of excellence, but continually improving in skill, to further one’s expertise and to advance the industry.

Requirements

Paid experience managing 1–2 team members
Retail sales experience (cash handling, KPIs, P&L familiarity)
A genuine passion for health, wellness, and helping others succeed
A minimum prerequisite to SZM we recommend a personal training certification in ACE, NASM, ACSM, NSCA or NCSF and/or a license in therapeutic massage or other accredited body work.

Nice To Haves

Anyone with a passion for fitness, wellness, kinesiology or body movement is encouraged to apply!

Responsibilities

Oversee day-to-day operations
Drive membership growth
Help members experience the benefits of practitioner-assisted stretching
Lead and develop a high-performing team
Open the studio and ensure everything is clean, organized, and ready to welcome members
Greet members by name, check them in, and make sure each person feels comfortable and cared for
Coach up to five Sales Associates
Check the schedule
Answer phones
Follow up on missed appointments
Support the team in meeting membership sales goals by demonstrating how to communicate the value of practitioner-assisted stretching
Track performance metrics
Review KPIs
Ensure the studio is hitting daily and monthly goals
Resolve member questions or concerns with professionalism and a personal touch
Build a culture of excellence, accountability, and service
Improve athletic performance
Increase range of motion
Reduce stiffness
Enhance overall reaction time
Identify any postural and movement limitations
Correct or mitigate limitations through specific applied stretching sessions
Meet and maintain a level of excellence
Continually improve in skill, to further one’s expertise and to advance the industry