GENERAL MANAGER

Beck Suppliers, LLC•Canal Winchester, OH

just now•Onsite

About The Position

The General Manager serves as both the cultural and operational leader of the store, creating an environment where team members feel supported, valued, and empowered to deliver exceptional guest service. This role oversees all aspects of store operations—including convenience retail, kitchen, and fueling—while ensuring consistent execution of our core standards: Wicked Awesome Customer Service (WACS), Clean and Bright Stores (CABS), and Fresh, Delicious, and Ready (FREDDY) food. As a hands-on leader, the GM leads by example, stepping in to support any store function when needed while also effectively delegating responsibilities to develop the team. The GM plays a key role in shaping the overall guest experience and maintaining a positive, high-performing workplace. While the Assistant General Manager steps in to lead when the GM is not present, the GM remains fully accountable for store culture, performance, and standards, and is responsible for developing and supporting the AGM to ensure strong, consistent leadership across all shifts.

Requirements

High School Diploma or GED
Minimum of two years of experience in retail, convenience, or foodservice
Demonstrated ability to lead teams through clear expectations, coaching, and accountability
Strong communication skills, including active listening and the ability to give clear direction
Organizational and administrative skills to manage scheduling, inventory, documentation, and daily operational routines
Basic computer/system skills (e.g., POS systems, email, Word, spreadsheets)
Working knowledge of basic financial levers such as labor management, waste, margins, and inventory control
Ability to work a flexible schedule and be on call as business needs require
ServSafe Certification (or ability to obtain in required locations)

Nice To Haves

Supervisory or management experience in a retail, convenience, or foodservice environment
Experience developing others through delegation and coaching
Associate’s or Bachelor’s degree in Business or related field
ServSafe Manager Certification

Responsibilities

Establish and reinforce expectations for professionalism, teamwork, and guest service while maintaining regular communication through shift updates, meetings, and check-ins.
Proactively address behavior and morale issues through coaching and conflict resolution, ensure new team members have a strong onboarding experience, and remain visible on the sales floor to engage, support, and guide the team.
Ensure consistent daily operations across retail, kitchen, and fueling while upholding brand standards for customer service, store appearance, and product quality.
Maintain compliance with all safety and regulatory requirements, enforce team adherence to procedures, and resolve guest concerns promptly with accountability.
Ensure full execution of the FriendShip Kitchen Food Program by maintaining food safety, quality, and presentation standards, keeping food fresh and ready at all times, overseeing all aspects of foodservice operations, and ensuring compliance with company policies and local health regulations.
Ensure merchandising is executed accurately according to planograms, seasonal programs, and promotions, while staying informed on monthly campaigns and supporting the team in effective implementation.
Recruit, hire, and train team members to meet performance expectations while providing ongoing coaching and clear feedback.
Develop the AGM through delegated responsibilities, maintain accountability across the team, monitor engagement indicators, and ensure schedules align with business needs, labor goals, and team availability.
Work alongside the team to support operations during peak times or staffing gaps, maintain proficiency in all key functions to effectively train and coach, partner with AGMs to ensure leadership continuity, and provide clear direction so priorities and expectations remain consistent.
Manage labor, inventory, and expenses to balance operational needs with budget goals, ensure accurate cash handling and reporting, review reports for compliance, resolve discrepancies with the Store Auditor, complete required inventory counts, conduct gas price checks, and publish schedules in Paylocity at least two weeks in advance aligned to business needs.
Maintain accurate scheduling, payroll, and documentation while ensuring compliance with company policies and standards.
Manage vendor relationships and timely deliveries, keep all reports and certifications up to date, and uphold a safe, organized workplace for both employees and guests.
Perform additional duties as required to support store operations, team needs, and business objectives.