General Manager

UFC Gym•Hilo, HI

3d•Onsite

About The Position

The General Manager (GM) is the leader of the gym, responsible for the overall financial success, operational excellence, and the quality of the member experience. You will recruit, develop, and lead a high-performance team that reflects the UFC GYM brand and values.

Requirements

3-5 years of sales experience
2-3 years in management supervising at least 3-10 employees.
Proficiency in Microsoft Office/Google Workspace
Strong understanding of gym-specific financial metrics (revenue, payroll, and ratios).
High School Diploma or GED required

Nice To Haves

bachelor’s degree preferred

Responsibilities

Recruit & Hire: Identify and onboard top-tier talent for department managers and front-line staff.
Coach & Mentor: Conduct regular planning sessions and performance reviews to drive long-term career growth and team engagement.
Culture: Maintain a fun, safe, and community-focused environment for both members and staff.
Drive Revenue: Ensure the team hits monthly targets for new memberships, private coaching attachments (25%), and Ultimate Mix (40%).
Lead Management: Oversee lead generation and appointment setting to maintain a 50% guest conversion rate.
Strategic Planning: Collaborate with senior leadership to develop and execute financial and operating plans.
Brand Standards: Be a visible role model on the floor, gathering member feedback and ensuring the gym remains in top-tier condition.
Problem Solving: Resolve elevated member concerns on the spot and coach the team to prevent recurrence.
Administration: Manage payroll, overtime approvals, and ensure all company policies and safety protocols are strictly followed.

Benefits

Bonus based on performance
Competitive salary
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Training & development
Wellness resources
Paid time off
Comprehensive Benefits: Health, Dental, and Vision insurance (for eligible employees)
Work-Life Balance: Paid Time Off (PTO) and flexible scheduling
Growth: Tuition assistance and opportunities for career advancement
Perks: Free uniforms, employee discounts, and wellness resources