General Manager

Dans Overhead Doors & More Acquisition LLC•Pleasant Hill, IA

About The Position

The General Manager is responsible for all aspects of operations at Dan’s Overhead Doors & More’s Pleasant Hill, Iowa location, ensuring efficient and effective service delivery. The role combines garage door systems expertise, leadership, and business acumen to support growth and profitability. The General Manager leads technicians and administrative staff, coordinates service operations, maintains customer and wholesale relationships, supports sales and marketing, manages location finances, and ensures service quality and compliance.

Requirements

Proven experience in a managerial role, preferably in the garage door service or a similar skilled-trade industry.
Previous sales experience.
Strong leadership skills and the ability to motivate and manage a diverse team.
Excellent communication and interpersonal abilities.
Proficiency in computer applications and software relevant to service management.
Ability to multitask, prioritize, and solve problems in a fast-paced environment.
Valid driver’s license and clean driving record.

Nice To Haves

Technical knowledge of garage door systems and repair techniques.

Responsibilities

Supervise and lead technicians and administrative staff; assign tasks, schedule shifts, ensure adequate staffing, train and coach team members, conduct performance evaluations, and address disciplinary issues.
Coordinate service calls and dispatch technicians; ensure timely, high-quality service and repair work; monitor parts and supply inventory; and enforce safety protocols.
Build and maintain customer relationships, respond promptly and professionally to inquiries and complaints, and seek feedback to improve service quality and satisfaction.
Monitor customer trends and competitor activity to identify wholesale opportunities.
Assist with quoting, site checks, and commercial project bids.
Collaborate with marketing on campaigns, promotions, and branded materials for retail and wholesale.
Build long-term relationships with retail customers and wholesale dealer accounts, and support local contractors, builders, and resellers.
Develop and implement strategies to attract new customers and retain existing customers.
Identify opportunities to upsell products and services; quote, sell, conduct site checks, and perform other sales responsibilities.
Prepare and manage the service location budget, monitor financial performance, implement corrective actions, identify cost savings, and optimize efficiency and profitability.
Establish and enforce service quality standards; conduct inspections and audits for compliance with company policies and industry regulations; and implement continuous improvement initiatives.